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Hello @Ole1 welcome to the Fitbit Community! Can you please let me know if you have already set up the tracker to your account? If the tracker is not set up to your account it will only display the Fitbit logo. If you are having issues with the set up process this video will guide you through the steps:
If your tracker is set up to your account and you are only seeing the Fitbit logo, please contact our support team for assistance. They can take a look at your tracker's back-end information and provide you personalized troubleshoot. @SunsetRunner thanks for your cooperation!
Let me know if this helps! 
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