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Screen went black and no longer works.

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‎10-09-2016 16:43

‎10-09-2016 16:43

Just went to put my blaze on and noticed the screen is black. Looks like it's connected to my phone but does not show anything. I've tried resetting it like some of other post say but still nothing. How much to get the screen replaced?
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3 REPLIES 3

‎10-09-2016 17:07

‎10-09-2016 17:07

Welcome to the forums @Krayzy1

 

contact customer support at this link - click

 

There is a phone number for the USA, an online chat option and web based email for those out of the area.

 

Keep us informed.

Stepping in the U.S.A. since September 2013. Android 14

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‎10-10-2016 03:37

‎10-10-2016 03:37

I just reached out to the Fitbit community and agents yesterday about this exact issue! They have ordered a replacement pebble (the part of the watch that you charge, etc) free of charge! I should get it in 5 - 10 working days, I believe. So I would definitely contact them.
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‎10-10-2016 06:54 - last edited on ‎05-09-2025 10:35 by Fitbit Moderator

In response to Jaxxu

‎10-10-2016 06:54 - last edited on ‎05-09-2025 10:35 by Fitbit Moderator

Hi there @Krayzy1. Good to see you in the Fitbit Community! 🙂

Since you've already tried to restart your tracker several times to no avail, I would recommend what @Jaxxu and @Odyssey13 have already recommended about getting in touch with the Support Team. If you're still under the warranty, they should be able to take a look and get you  back on track.

Let us know if you need any more help!

Ferdin | Community Moderator, Fitbit

Help others by giving votes and marking helpful solutions as Accepted

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