Seconds on the Blaze watch face

[Kirbyrun]

Will the Blaze watch face have seconds?

Moderator Edit: Clarified subject

[SunsetRunner]

I did vote for getting seconds (or second hand) on the clock face. I tried to comment as well, but couldn't. Maybe you could let your R&D guys know that many of us in the health care fields REQUIRE this, and it makes us less likely to buy the product without it?

I know that has changed my mind about buying it. I wanted to get the Blaze so I didn't have to wear both my Fitbit and my watch on the same wrist. Without seconds, I'd still need my watch, so there'd be no point in buying the Blaze. (Hint hint)

[MikeF]

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@SunsetRunner wrote:

I did vote for getting seconds (or second hand) on the clock face. I tried to comment as well, but couldn't. Maybe you could let your R&D guys know that many of us in the health care fields REQUIRE this, and it makes us less likely to buy the product without it?

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It's been commented on enough over the last year that they are well aware of the needs of the medical profession. That's different from being willing/able to do anything to help, however.

[SunsetRunner]

Yes, there have been a lot of comments from the medical field. But none
that I read stated that this issue could be a deal breaker. I know it kept
me from buying the Blaze.

I'm hoping to remind them that this could affect their bottom line. I'm
sure I'm not the only one who isn't buying it because of no second hand.

[MikeF]

The balance would be whether lack of a seconds display affects the bottom line more than the startlingly poor battery life that may result from supplying a seconds display. Having said that, I think that would be much more true for the Surge than the Blaze since the Surge always-on display would just eat through the battery if it had to update every second of every day. I can be less definite for the Blaze only because it's less clear what the power limitations would be under these circumstances.

[SunsetRunner]

I agree. I put in several requests with no
Luck. When my surge broke, I went to the iwatch. It has a second hand but the face only stays on for 27 seconds, depending on your settings. I loved the Fitbit platform, but with being in the medical field also feel
Let down by these companies. Hopefully there will be some updates with Fire/Ems/medical professionals in mind. I would think it is a big selling demographic.

[rachhperks]

A second-hand on the fitbit blaze would be amazing. I need a watch that has one as a nursing student, and I would rather stay with Fitbit than buy an Apple watch. Maybe a software update?

[bbarrera]

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@SunsetRunner wrote:
Luck. When my surge broke, I went to the iwatch. It has a second hand but the face only stays on for 27 seconds, depending on your settings.

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Watch provides two choices when tapping to wake:

- 15 seconds

- 70 seconds

obviously won't help if you need more than 70 seconds!

[ErickFitbit]

@SunsetRunner @SunsetRunner @rachhperks I suggest voting for this existing idea on our Feature Request board. The more votes those ideas get, the more likely they are to be considered for implementation in a future release.

[SunsetRunner]

I've tried to vote, it wouldn't let me. Something about the post being
closed, or too old, or some such.

[ErickFitbit]

@SunsetRunner Weird, I was able to vote for it right now. Give it another try today and let me know what happens.

[Revlee]

Chatted with Customer service -- what a total waste of time.  Here is my transcript.   

Abner: Hi JEFFREY, my name is Abner. How can I help you?

Me: Hello -- I have a Blaze ---  I see a number of Surge uses that have been asking for this for 2 years.

Me: The feature request has been active in the Fitbit community. I get a number of emails during the week of fitbit users expressing frustration that fitbit isnt really serious about satisfying this need by its customers. Had I known, I would have gotten an apple watch.

Abner: I'll be happy to clarify your inquiry. However at the moment the development team hasn't provided us any update in regards of new faces for the Blaze.

Me: I know -- and they provide no input to all the frustrated customers on the community board either.

Me: I picture a board room with agents with fingers in their ears -- refusing to hear.

Abner: Thank you for the feedback, i will pass it over. this really help us to improve our service. I really appreciate that.

Me: NO -- what would really improve service are answers -- not pass alongs. We want answers. WHEN!!! it isn't like this is something new that no one has thought about -- or suggested. It has been demanded for several months.

[Nocturnx]

I'm not sure how going postal on a low level CSR is supposed to help or even what kind of answer you expected them to give you.  They more than likely know nothing more than you or I.  They are probably just sitting in front of a computer and phone with a trouble-shooting script in front of them trying to survive the 9-5 like every other support center rep.  If you really wanted to push the issue it would be easy to shoot a polite message to someone further up the chain... 

[Revlee]

Easy to send a polite message further up the chain? Not really. The gate keepers prevent it.

[Nocturnx]

Yeah actually, it's easy to find almost all of fitbit's staff and management via certain social media and shoot them a message.  I don't want to spell it out because it would probably get removed, be resourceful.

[racertempo]

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@Revlee wrote:

Chatted with Customer service -- what a total waste of time.  Here is my transcript.   

Abner: Hi JEFFREY, my name is Abner. How can I help you?

Me: Hello -- I have a Blaze ---  I see a number of Surge uses that have been asking for this for 2 years.

Me: The feature request has been active in the Fitbit community. I get a number of emails during the week of fitbit users expressing frustration that fitbit isnt really serious about satisfying this need by its customers. Had I known, I would have gotten an apple watch.

Abner: I'll be happy to clarify your inquiry. However at the moment the development team hasn't provided us any update in regards of new faces for the Blaze.

Me: I know -- and they provide no input to all the frustrated customers on the community board either.

Me: I picture a board room with agents with fingers in their ears -- refusing to hear.

Abner: Thank you for the feedback, i will pass it over. this really help us to improve our service. I really appreciate that.

Me: NO -- what would really improve service are answers -- not pass alongs. We want answers. WHEN!!! it isn't like this is something new that no one has thought about -- or suggested. It has been demanded for several months.

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So what is the point of this message.  LIke mentioned, your comments to a person answering your questions are not going to get you anywhere.  What do you want them to say......Yes, we will get right on every single suggestion you had right now.

Come on, you bought the watch knowing the features it had, not the possabilities of what it could have in the future.

[Rich_Laue]

@Revie a couple things I notice

For answers as to when seconds will appear Customer Service is not the developers, they do not know what the timeline is.

I also find it interesting that you state users have been requesting a seconds display for two years on a three month old device.

The Charge and Charge HR, only out for 15 months, have had a second hand feature in response to the request your you're referring to.

For reasons unbeknownst to the users, the developers do not post in the Feature Request Board, which is the only place they do monitor.

Also looking at the past history, Fitbit has never set dates for any updated feature, and you already know the best course.

If I read you correctly your just venting the frustration we all, including the moderators( who are Fitbit employees) feel.

[Bbillygardner]

The thing is we all spent a lot of money on this watch. There are thousands of people that want a seconds hand. FIT BIT get over yourself and produce it. I'm quickly losing respect for the company.

[Bicepticus]

Well I just bought a blaze today! Guess I am going back to the store tomorrow and returning it. Sucks cause I like the fitbit platform better... No seconds display is a no go for me. I use it for work

[racertempo]

Probably should have done your homework before buying, would have saved you 2 trips.

[Revlee]

That pretty well sums up the Fitbit attitude. Great way to run a company. Ignore the customer.

Sent from my iPhone