Set up Blaze "network operation failed"

[Avis76]

I just bought fitbit blaze last day and i try to set up fitbit using my  smasung android phone after installing the program from play store, it says network operation failed. fitbit.com is down for maintenance. I tried to do the same with my windows 7 laptop then i get a message No internet connection please check your internet connection.where as my internet is working fine. I am using a wifi router to connect.

Am I doing something wrong? Can any one help.

Moderator edit: subject update for clarity 

[FerdinandFitbit]

Hi there @Avis76. Good to see you in the Community!

Did you try the setup process on  your Samsung again? I can recommend uninstalling the app and downloading it again from the Play Store and see if it  goes through this time. If you receive the same message again, if possible, take a screenshot of it and attach it to your reply please.

[Avis76]

Hello

Thanks

I uninstalled the fitbit app and installed again form play store and tried the setup again. Still the same no changes. Screeshots attached. Also, how do I know my battery is charged? I donot have the battery icon when i put in the charger crable connecting to my Laptop. I called customercare they said Battery icon will not be visible till the blaze is fully setup.

Thanks

Avis

    .

[FerdinandFitbit]

Thanks for getting back @Avis76 🙂

I see now... Something I can recommend at this point would be enabling the certificates on your Android phone for the Fitbit App. To do so, please try the following: 

1) Make sure your current date and time are correct. The easiest way to do this is to visit Settings // Date & Time and make sure that the "Automatic Time Zone" and "Automatic Date & Time" are both checked. 
2) Make sure that all certificates that reference Fitbit.com are enabled on your handset. The easiest way to do this is to: 
- Open Settings // Security // Trusted Credentials 
- Make sure that all certificates that start with either "AddTrust" or "AddTrust AB", as well as "COMODO" are all enabled. To enable, click on the entry in the list, then scroll down and click the "Enable" button 
- Then reboot your phone (this is required to register the changes in the certificates.) 

Try that out and let me know if this does the trick!

[Avis76]

Hello

Thanks once again

I checked settings on my mobile, Date & Time was set  to "Automatic Time Zone" and "Automatic Date & Time" and trusted credential all of them were enabled. still the problem persists.

So I am just stuck

Avis

[Avis76]

Hello

Finally I am succesful today in setting up my Blaze with my ipad. No Idea what was wrong for last 3 days. All gone well today.

Thanks for your valuable support.

Best regards

Avis

[FerdinandFitbit]

Hi @Avis76!

That's great to hear! 😄 Not sure really what could have caused all that but I'm happy you have been able to set up your tracker. It would be worth  trying to see if after setting it up with your iPad it will now sync with your Samsung phone.

Let me know if you need anything else.

[Avis76]

Hello

I can sync with my Samsung Phone.

Thanks

regrds

Avis

[FerdinandFitbit]

Hi there @Avis76. Good to see you back!

So, just for me to get this right, you were finally able to set up your tracker but now it won't sync, am I right?

If that's the case, I would recommend restarting your Blaze by pressing and holding the left and lower right buttons for 10-12 seconds. This will make your tracker to reboot and you can also try to turn off and back on your bluetooth and make sure you have a stable internet connection.

Do you receive any type of error message when trying to sync?