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Set up of Blaze

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‎05-14-2016 01:57

‎05-14-2016 01:57

Can anyone advise please?
Just purchased a Blaze and seem to have paired it with my iPhone but on the Fitbit app on the phone, all it displays is 'Enter the number on your display' which I did and it seemed to pair. But now can't get app to move on its just left with that message!
Thanks
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2 REPLIES 2

‎05-14-2016 02:56

‎05-14-2016 02:56

I have encountered same. However, while I turn off and turn on again the app it worked and moved to the following steps. Nevertheless, if the issue last it's an unpleasant experience of un-boxing.

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‎05-15-2016 06:01

‎05-15-2016 06:01

Welcome to the Community @JRN15. That happened to me too, I recommend force quiting the app by doing the following:

 

1. Double tap the home button on your iOS device. Your open apps will show on your device's screen. 
2. Close the Fitbit app by swiping the app image in an upward motion. 
3. Reopen the Fitbit app. 

 

After these steps open the app again and it should work normally.

 

Let me know the outcome. Woman Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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