Setting up Blaze on Win10 mobile - App won't sync/find

[Sebsch]

Hi,

I hope this forum can help me out. I searched already a lot and tried many things but somehow I can't solve this problem. So here are the details:

I have a Fitbit Blaze synched to my account through the iOS app. I switched to a Win10 phone now and have problems connecting the App with the tracker.

1. If I just load the Win10 App, it will look for the tracker indefinitely without any results.

2. If I remove the tracker from my profile and set it up again on Win10, it will find it, pair it (without any pin), and then keep "looking for tracker" indefinitely without any success.

3. If I pair the tracker through Win10 directly, it just doesn't work.

I tried reinstalling the Apps, countless reboots, and tracker restarts. Is there any other way I have missed?

Thanks a lot for your help!

[Rich_Laue]

I'm not sure what you mean by pair directly, the Blaze has to be paired by the app, not you. Your job is to connect the Blaze to your fitbit account the the Fitbit app will do the pairing.
Normally a person would download the app, log into their Fitbit account and let eyeball sync.
If this fails then it is advised to do the sync troubleshooting.
Since the tracker has been disconnected, all in sync data will be losr, we will need to attach the tracker to the account.
For Troubleshooting setup tips let's do drastic steps.
Restart the tracker by holding the left and lower right buttons.
Go to the settings menu, on the Blaze, - Shutdown - and confirm. Start it up by pressing any button.
Make sure the battery is >50%
Shutdown the phone, then start it up.. Don't trust a restart, this might not reset a hardware lockup.
Now try and attach the tracker through an add device.

The coerrect way, when the tracker is all ready connected is to do a eplace tracker, replace img itself.

[Rich_Laue]

This is they'll doc on troubleshooting setup problems.
http://help.fitbit.com/articles/en_US/Help_article/1873

[Sebsch]

Hi Rich,

thanks for your reply. With "pairing directly" I meant pairing through Win10, not the App. Yes, I know it's not the way to do it, but I wanted to try it just to be sure. Also thanks for the troubleshooting document. I had that already and followed those steps as well. Didn't help 😞

I had more than enough Balze & phone restarts, so I don't think that's the issue either. I expect some problem with the Win10 bluetooth stack? Any fitbit devs around who can help out? 

Blaze is on version 8.200.3, Win10 is 1511, build 10.0.10586.545 (HP Elite X3)

[Rich_Laue]

Becaue your last post said nothing about what was tried, i can only start from the beginning, did you try a complete shutdown, not a restart, you don't say, of both devices?

A restart only tried to restart without turning the power off, the only way to restart a hardware malfunction is by turning the power off and can only be done through a shutdown. 

[Sebsch]

Hi Rich,

I appreciate your effort and I'm sorry for not being clear enough in my initial post. I thought I stated what I tried with the three bullet points and the statement "...reinstalling the Apps, countless reboots, and tracker restarts. " But then again, I could definitely be more precise with my explanations 🙂

Regarding your reboot vs restart question. I tried all variations, using the switch off function on the tracker, or using the button press restart, I also restarted the phone countless times, also including having it switched off for a while. I went through the sync trouble shooting at least 10 times now, with different variations of reboot/restart, bluetooth on/off etc. I also made sure that there are no other bluetooth devices in thew area that could interfere (this was more difficult than imagined). Still, no sucess 😞

Attached are some pictures to show that I can pair the device (through the app), but the Fitbit app doesn't accept the connection (Path A), and what happens if I connect the tracker to my account through an iOS device and then try to use it on the Win10 app.

[yhussein]

oh no

[Sebsch · Accepted solution]

So, after countless trials I managed to sort it out myself. Apparently there is a problem to set up a tracker on the Win10 app. Here are the steps I followed:

1. Start with a clean slate. Remove tracker from your FB profile. Remove all BT pairings on your phone. Switch off BT. Reboot phone & tracker.

2. Set up your tracker using an iOS device. Works like a charm.

3. Remove all BT pairing on the iOS device.

4. Switch off iOS device. Preferably move to an area with little BT noise.

5. Switch on Win10 device. Start looking for tracker that is in your profile.

6. Eventually you will get a pairing device dialog.

7. This dialog will most likely fail.

8. Repeat steps 5-7 until you have a successful pairing. Do push-ups inbetween to release stress.

9. Play the waiting game. Just ignore your phone for an hour or so.

10. Finally sync happened!

11. Celebrate with 50 flights of stairs.

[bjaneshamilton]

what is a "FB profile"? Facebook?