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Setting up new Blaze with existing Fitbit account

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‎03-13-2018 05:14 - last edited on ‎03-13-2018 05:27 by Moderator Alum

‎03-13-2018 05:14 - last edited on ‎03-13-2018 05:27 by Moderator Alum

Hi 

I lost my Fitbit blaze so I bought a new one. Is it possible to sync to new one to my old account on a I phone 5s ? 

Many thanks 

Rachel 

 

Moderator edit: Clarified subject

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‎03-13-2018 05:26

‎03-13-2018 05:26

Hi @Rachrobs. Welcome to the Fitbit Community Forums! 🙂

 

You can definitely sync your new Blaze to your existing account without a problem and I'll be happy to help you out with the process!

 

For this, you want to set it up as a new device. For this, go to the Account section at the top right corner on the Fitbit app and select the option that says "Set up a new device". Follow the on-screen instructions and once you're done, your tracker should be syncing without a problem.

 

Hope this helps and anything else you may need, I'm here to help!

Ferdin | Community Moderator, Fitbit

Help others by giving votes and marking helpful solutions as Accepted

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2 REPLIES 2

‎03-13-2018 05:26

‎03-13-2018 05:26

Hi @Rachrobs. Welcome to the Fitbit Community Forums! 🙂

 

You can definitely sync your new Blaze to your existing account without a problem and I'll be happy to help you out with the process!

 

For this, you want to set it up as a new device. For this, go to the Account section at the top right corner on the Fitbit app and select the option that says "Set up a new device". Follow the on-screen instructions and once you're done, your tracker should be syncing without a problem.

 

Hope this helps and anything else you may need, I'm here to help!

Ferdin | Community Moderator, Fitbit

Help others by giving votes and marking helpful solutions as Accepted

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‎03-13-2018 06:07

In response to FerdinandFitbit

‎03-13-2018 06:07

Thanks it’s working great 

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