Setup screen

[Shynicole24]

I ordered a new Fitbit Blaze and cannot get it off the setup screen. My Android phone is saying it synced but the tracker will not show me anything besides the setup screen. I tried resetting it. Any help will be greatly appreciated. 

[Ken_S]

I'm having exactly the same problem with my WIndows 10 phone. 

[Rich_Laue]

@Ken_S and @Shynicole24 your tacklers have not finished the setup process. 

You will need to do the add tracker routine, replacing your current tracker with itself.

[Ken_S]

I thought of that already, but when I go into the account settings and click on "set up a new Fitbit device", it shows all the models except the Blaze, so there's nothing to click to get the process started.


Also, when I go to "sync now", I get a message which says "Blaze is not supported on Windows Phone 8.1. Please check supported devices" . Lol, my phone is Windows 10 Lumia/Microsoft 950.


I'm wondering if possibly the app isn't updated, but then how to update it? I thought apps updated automatically?


-Ken

[Rich_Laue]

Thats necause you say the app thinks the Blaze is setup.

When you first tap the "set up a new device" on the top of the next screen it should say "Replace or add", you want to replace by clicking on the Blaze. Here is what my replace/add screen looks like,

notice it says replace by all the trackers listed, there should be one on yours that says replace Blaze. This is what you want to use. 

[Ken_S]

Hi Rich,


Just a quick follow up. I believe I figured what my main problem could have been- slow wi-fi on the phone during setup attempts.


I was traveling when I was trying to set up the tracker with the phone app. Hundreds of unsuccessful attempts later, I returned home this evening, connected to my own wi-fi and everything updated and set up quickly as it was originally supposed to. So, all is well.


Thanks again for your response and helpful demeanor.


Ken