Several problems with the Fitbit Blaze

[RossJMajor]

Hi all, I'm looking for any help regarding my Blaze issues listed below please.

Battery: When I first received my Blaze in July the battery lasted well having  to charge after regular use and checking every four days or so. Recently though it has only been lasting at best two days (more often a day and a bit!) so it is now impossible to track my steps and sleep as it will shut off in the middle of the day or night unexpectedly. I haven't changed my usage and it says it is fully charged before removing from the charger. Any suggestions?

Touchscreen: Nearly everyday when I check my watch I will notice that the touchscreen has stopped working and I need to reset it. Is this normal?  ( I had to reset it three times yesterday!) Does this happen to others?

Unpromoted Resetting: Reguarly at random points in the day I will notice a vibration from my Fitbit and it will start Resetting! Is this normal?

Im guessing from reading lots of forums that this is not normal and has been experienced by others but has anyone experienced all these problems at once? Overall I'm starting to get really dissatisfied with my Blaze and am considering it more hassle than its worth. What are other people's thoughts/ experiences?

Thanks for reading and any help is greatly appreciated.

Ross.

Moderator edit: Updated title for clarity

[FerdinandFitbit]

Hi there @RossJMajor, welcome to the Fitbit Community Forums! 🙂

I'm very sorry to hear that you're having issues with the battery and display on your Fitbit Blaze and also that it's resetting itself all of a sudden. Thanks for what you've tried already. I'll be happy to help you out with this.

The sudden restart of the tracker and the touchscreen not getting stuck are not really something that should happen frequently. Now, about the battery not working as it should, I can recommend putting your tracker to charge and once it's fully charged, take it off the charger and put it on. Sync it and use it as you would normally do. Make sure to sync it frequently after this (every one or two hours at least) so that the battery levels are recorded on the app logs and once the battery dies, let me know so that I can take a closer look and then we can move forward with other options to get you back on track.

I'll be looking forward for your reply.

[RossJMajor]

Hi, thank you for your help. 

Since my last email I have been reading lots on the community and found the tip about ensuring the watch and Charger is clean before re-charge and this has solved the battery issues I was experiencing. I have received about three to four days charge time since this amendment.

I am still finding that my screen will lock though! The screen is often non-responsive more than it is responsive. I will then have to reset for it to work again so doesn't appear to be a hardware issue but software maybe?

The watch is confidential using to reset often as well but I could cope with that if I knew the touch screen would work when I want it too.

Thanks

Ross