04-20-2018 10:21
04-20-2018 10:21
Several key tiles disappeared in the app (Active minutes, heart rate, sleep, floors, etc) and are no longer available. Tiles do not appear as an option under the edit function. Have tried rebooting, resetting both watch and iPhone but nothing works. Device still tracks this data as info appears in web version of the app but mobile app is worthless without these key features
04-20-2018 13:10
04-20-2018 13:10
Un-install the app Shut down phone and go back in an re-install the app
Hopefully this will solve the problem
Wendy | CA | Moto G6 Android
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04-20-2018 13:18
04-20-2018 13:18
Unfortunately, I tried that approach and continue to have the same issue. The tiles are completely missing and do not appear as an option. In addition, the interface in the iOs version of the app no longer displays updated data after syncing with my watch. As an example, it reports that I have only taken 35 steps today, despite the fact that the data on my watch continues to reflect my current steps for the day and I have synced the app to my device several times today.
04-20-2018 18:11
04-20-2018 18:11
As a quick update, I was able to restore full functionality and accurate syncing after deleting and re-installing the app for the third time. Not sure what caused the problem but hoping the issue doesn't happen again as very frustrating.