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Short battery life, not tracking heart rate

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‎05-09-2018 13:19

‎05-09-2018 13:19

My battery now lasts less than a day and only tracks my heart rate intermittently. It had a hard time syncing yesterday and only managed to sync after a reset and my phone (android) was restarted. Was working perfectly 2 days ago 😞

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‎05-09-2018 14:19

‎05-09-2018 14:19

Please clean the contacts
http://help.fitbit.com/articles/en_US/Help_article/My-tracker-s-battery-isn-t-charging/?q=not+chargi...

 

Then Do a Restart
http://help.fitbit.com/articles/en_US/Help_article/1186/?q=restart&l=en_US&fs=Search&pn=1

 

Also See this thread for charging best practices. If you are not charging it correctly you could be damaging the battery
https://community.fitbit.com/t5/Charge/Fitbit-charge-battery-problems/m-p/1323307#M53291

 

How can I Improve my Fitbit battery life?
http://help.fitbit.com/articles/en_US/Help_article/2004/?q=improve+the+battery&l=en_US&fs=Search&pn=...

 

http://help.fitbit.com/articles/en_US/Help_article/1799

 

If that does not help contact support
http://help.fitbit.com/?l=en_US&cu=1&fs=ContactUs

Community Council Member

Wendy | CA | Moto G6 Android

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