07-31-2019
07:39
- last edited on
08-03-2019
20:29
by
DavideFitbit
07-31-2019
07:39
- last edited on
08-03-2019
20:29
by
DavideFitbit
My fit bit blaze is charging properly but is showing battery empty less than 24 hours later. I do not wear the watch during the night to record my sleep, so it is off my wrist for at least 7 to 9 hours in standby mode
Moderator edit: subject updated for clarity
08-03-2019 20:32 - edited 08-03-2019 20:34
08-03-2019 20:32 - edited 08-03-2019 20:34
Hi @Mcmck, welcome to the Fitbit Community forums. Sorry for the late reply.
Thank you for all the details that you've provided regarding the battery that is not holding a charge for more than 24 hours.
I've sent your information to the Customer Support team for further assistance with this, but was informed that you already have a case created or that you already got in touch with them. I hope everything goes well.
Keep me posted.
08-03-2019 22:37
08-03-2019 22:37
Sorry to be the bearer of bad news but after extensive research on having this same issue with my blaze it seems to be a common problem for this device that is unfortunately unfixable unless you are still under warrenty if so they will replace the device other than that you're 100% out of luck
08-04-2019 00:31
08-04-2019 00:31
08-04-2019 00:34
08-04-2019 00:34
08-04-2019 11:55
08-04-2019 11:55
Same happened to mine this week, went from 2-3 days between charges to less than 22hrs overnight. Won't be wasting my money on another Fitbit again or recommending one to any friends either!
08-04-2019 12:53
08-04-2019 12:53
08-04-2019 14:00
08-04-2019 14:00
15 months old my blaze is now, I charged it this morning it was fully charged at around 9:30am, it's now flat and its 9:59pm.
08-04-2019 14:18
08-04-2019 14:18
08-07-2019 07:23
08-07-2019 07:23
Welcome to the forums @Alisandra93 and @daddepants, I'm sorry to see that you've been experiencing trouble with the battery life of your Blaze.
I've gone ahead and sent your information to the Customer Support team for further assistance, so you should be getting a reply soon. Keep an eye on your inbox.
Thank you for all this information and updates @Mcmck, as you mentioned, the warranty period would start counting from the date of purchase of the original device. You may check the complete warranty policy here as well.
Let me know if you have further questions.