Sleep function stopped working

[KennyBab]

Blaze quit recording sleep activity about 3 weeks ago.  Restarted several times.  Checked settings.  I called fit bit yesterday and was told I needed to start recording my sleep patterns manually.  Probably the problem was caused by my surroundings.  Such as I don't wear the device properly.  How ridiculous especially when I see so many others inquiring about the same situation.  Could it be Fitbit's program?  I was told to record my sleep manually-I guess I have to stay awake to watch myself sleep.

Moderator edit: subject updated for clarity 

[DavideFitbit]

Hello @KennyBab, welcome to the forums. 

Thank you for all the details that you've provided about the sleep function not working properly. I've sent your information to the Customer Support team for further assistance with this, but was indeed informed that you already have a case created or that you already got in touch with them.

If you already tried the restart procedure and you continue to experience the same behavior, I do recommend that you continue the assistance process with them and let them know about the steps that you already tried. The should let you know how to proceed with this. 

Thank you again for taking the time to share your feedback about the product. 

Let me know if you have further questions. 

[KennyBab]

I was told to buy a new device

Sent from my iPhone

[DavideFitbit]

Thank you for your reply @KennyBab, it's possible that in this case the device was out of warranty. The Support team is always eager to help, but they do need to adhere to the official warranty policy, this would start counting from the original date of purchase. 

Let me know if you have further questions.