help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Sleep graph is still showing 20 hrs of sleep

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎09-17-2018 19:59 - last edited on ‎09-19-2018 04:36 by Moderator Alum

‎09-17-2018 19:59 - last edited on ‎09-19-2018 04:36 by Moderator Alum

580C12A4-57F5-4CB9-97D2-2179E5857021.png

 

4393E2B9-C1D3-4C98-BFCA-EC74E97FFA82.png

 

AF7292AD-1AED-469F-AEC7-57B0F60309FE.png

 

2F1E61C9-DABF-4899-860D-2FE657FC43CC.png

 

Can someone’s tell me what’s going on? Saturday, last Monday and previous Sunday it’s tracking “no stages” which throws off my average. No way my average is 11 hours with 5 children. When I click on Saturday it’s the old way of tracking. None of the pages/data match up.

 

 

Moderator edit: subject for clarity

Best Answer
0 Votes
1 REPLY 1

‎09-19-2018 04:35

‎09-19-2018 04:35

It's great to see you around @ijen78.

 

I appreciate the screenshots provided and would like to know if you have checked if your Fitbit app is updated? If you haven't, I recommend following the instructions provide in the help article How do I update the app to the latest version?. Also, have you manually log your sleep information? Have you tried to change it?

 

Let me know the outcome. Robot Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

Best Answer
0 Votes