Sleep not being tracked and heart rate patchy

[Fungus76]

My blaze isn't tracking sleep automatically at all and heart rate monitoring seems patchy. I have the most up to date app and firmware for watch. I have tried to reboot a number of times as well to no avail. 

[Rich_Laue]

Help @Fungus76 are you saying sleep isn't tracking at all? Or is it not all ways displaying sleep stages, which needs a consistent heart rate? 

If your tracker is too tight on the arm you'll have more heart rate problems than if it is to loose. Since you have a blaze, try turning the heart rate off then to on.. Have the lights in the back been working? 

[Fungus76]

Lights have been working but I tried the turn off and on trick with the HR monitor. I managed to get Sleep but not stages tracked. 

[Fungus76]

[Fungus76]

Sleep was kind of tracked but not Sleep stages still. This was after turning off the HR monitor then on again. Suggestions?
Paul

Sent from my iPhone

[TheCyberKnight]

I've been having similar problems since the last firmware.

Everything has been fine for months before.

[SaraB709]

I’m having the same issue. Patchy heart rate tracking and no sleep stages. I have not changed how I’ve worn it (same hole on the band as before when it was working).  Lights flicker on the back. Not sure what the solution is. 

[Fungus76]

I've placed two calls with the helpline and they are struggling to find a fix. Apparently this is an unusual type of error that the expert hadn't seen before. Unusual in that it isn't fully broken as they normally see. Awaiting a call/email from Fitbit which will take 48hours.