03-29-2017
08:53
- last edited on
07-20-2017
15:52
by
AlessFitbit
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03-29-2017
08:53
- last edited on
07-20-2017
15:52
by
AlessFitbit
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I have the most up to date app and my iphone is up to date as well. Yesterday, my sleep stages tracked, but last night it did not. I've restared the Fitbit, the phone, installed, uninstalled, and reinstalled. Nothing worked. Any idea how to fix?
09-03-2017 06:21
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09-03-2017 06:21
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Same here - I've had my Blaze a year and a half and had a few hiccups when it went to the new sleep tracking method but the past 2 nights, consistently have been showing sleep record under the OLD method. I didn't like the new method at first but now find it incredibly helpful and fascinating just how much time I spend in Deep and REM sleep. It appears to be a widespread problem and nothing to do with individual users. Fitbit, please get this fixed FAST!!
09-03-2017 06:27 - edited 09-03-2017 06:39
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09-03-2017 06:27 - edited 09-03-2017 06:39
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Same here last two nights no sleep stages. I think its a problem on Fitbits end wish they would stop messing with whatever it is that does the sleep for us.
Correction after syncing again my sleep for last night show stages again.
09-03-2017 06:44
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09-03-2017 06:44
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I synced again but no luck. Do you have a Blaze?

09-03-2017 06:46
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09-03-2017 06:46
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It is great that you are up and running normally again
Sent from my iPad
Malcolm George
07973 273040

09-03-2017 06:49
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09-03-2017 06:49
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Sent from my iPad
Malcolm George
07973 273040

09-03-2017 06:50 - edited 09-03-2017 06:50
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09-03-2017 06:50 - edited 09-03-2017 06:50
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Pleased for you but here in the UK still have no sleep detail after syncing and re-pairing the Blaze

09-03-2017 06:53
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09-03-2017 06:53
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I am in the US and having sleep tracking issues

09-03-2017 06:54
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09-03-2017 06:54
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No, mine is still not showing sleep stages. It's a new problem here, too. It's just the last two nights after (for me) months of working fine with no problems.
09-03-2017 06:54
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09-03-2017 06:54
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I'm having the exact same issue, too. My Blaze hasn't tracked my sleep stages for the past two nights. I'm glad this isn't just me and I appreciate its being fixed!
09-03-2017 06:56
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09-03-2017 06:56
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Sent from my iPad
Malcolm George
07973 273040

09-03-2017 07:02
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09-03-2017 07:02
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Yes Malcolm I guessed from your mobile number!
I think it's probably pointless continuing to post on a thread that Fitbit thinks is solved. I'm posting in the latest threads to try and keep in current.

09-03-2017 07:04
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09-03-2017 07:04
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I am in New York State and my Blaze is not tracking my sleep properly
09-03-2017 07:11
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09-03-2017 07:11
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I have all the current updates and my sleep stages have stopped working. This was one of the main reasons I upgraded from the charge.
09-03-2017 07:15
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09-03-2017 07:15
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The most infuriating part to this is when FITBIT marks this issue as solved when it's proven to be an ongoing issue for them. They can roll out new $300 trackers, but can't get the basic functions of their products to work; And most importantly they do not communicate effectively to their consumers.
I had issues with the sleep trackers working intermittently and I've even gotten a 2nd blaze. None of my sleep habits have change and I know all the listed tricks & tips. It's fitbit's problem not the users.
09-03-2017
11:33
- last edited on
09-03-2017
11:35
by
MatthewFitbit
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09-03-2017
11:33
- last edited on
09-03-2017
11:35
by
MatthewFitbit
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I've tried every possible fix, my Blaze still does not show sleep stages.
Moderator Edit: Personal info removed

09-03-2017 16:06
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09-03-2017 16:06
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Yay I had the same problem with sleep measurements. Been having for the last three days. It looks like many using the blaze is have the same or similar problems at the same time.
09-04-2017 05:38
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SunsetRunner
09-04-2017 05:38
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My Blaze is not tracking sleep pattern either
09-04-2017 06:40
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09-04-2017 06:40
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FlatRonnie, not so. Sadly I slept with my Charge 2 AND Blaze last night, so I'd for sure get Stages one way or another?
no deal!
nothing stagelike for EITHER device!!!!!

09-04-2017 07:27
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09-04-2017 07:27
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I am having the same issue as well!!
09-04-2017 07:32
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09-04-2017 07:32
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We’re sorry for any inconvenience it's caused but our engineers are now aware of the problem and are currently working to resolve it as quickly as possible.
In the meantime, we recommend you to try the following workaround:
1. Restart your Blaze:
Press and hold the Back and Select buttons (left and bottom right) until you see the Fitbit logo on the screen. This should take less than 10 seconds.
Let go of the buttons.
2. If you've already tried restarting your Blaze, try shutting it down instead:
Swipe right to left on the home screen to the Settings screen.
Tap Settings and scroll down to Shutdown.
Tap Shutdown and confirm.
To turn your Blaze back on, press any button.
3. Change the Sleep tracking to Sensitive:
From the Fitbit app dashboard, tap or click the Account icon
Tap or click Advanced Settings > Sleep Sensitivity.
4. Sync your Blaze on the Fitbit app.
After trying the workaround, we suggest to observe your Blaze and continue on wearing it snugly (not too tight and not too loose) 2 inches above your Non-Dominant wristbone before going to bed.

