The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.
I have the most up to date app and my iphone is up to date as well. Yesterday, my sleep stages tracked, but last night it did not. I've restared the Fitbit, the phone, installed, uninstalled, and reinstalled. Nothing worked. Any idea how to fix?
Same here - I've had my Blaze a year and a half and had a few hiccups when it went to the new sleep tracking method but the past 2 nights, consistently have been showing sleep record under the OLD method. I didn't like the new method at first but now find it incredibly helpful and fascinating just how much time I spend in Deep and REM sleep. It appears to be a widespread problem and nothing to do with individual users. Fitbit, please get this fixed FAST!!
Same here last two nights no sleep stages. I think its a problem on Fitbits end wish they would stop messing with whatever it is that does the sleep for us.
Correction after syncing again my sleep for last night show stages again.
Yes, and my wife has a charge 2 ....same problem. Been chatting to Fitbit support for nearly an hour but no resolution, but just had a post from someone in USA saying his has rectified itself. Fingers crossed!!!
No, mine is still not showing sleep stages. It's a new problem here, too. It's just the last two nights after (for me) months of working fine with no problems.
I'm having the exact same issue, too. My Blaze hasn't tracked my sleep stages for the past two nights. I'm glad this isn't just me and I appreciate its being fixed!
I think it's probably pointless continuing to post on a thread that Fitbit thinks is solved. I'm posting in the latest threads to try and keep in current.
The most infuriating part to this is when FITBIT marks this issue as solved when it's proven to be an ongoing issue for them. They can roll out new $300 trackers, but can't get the basic functions of their products to work; And most importantly they do not communicate effectively to their consumers.
I had issues with the sleep trackers working intermittently and I've even gotten a 2nd blaze. None of my sleep habits have change and I know all the listed tricks & tips. It's fitbit's problem not the users.
Yay I had the same problem with sleep measurements. Been having for the last three days. It looks like many using the blaze is have the same or similar problems at the same time.
Regarding the sleep pattern App. I have contacted Fitbit support and here is a copy of their reply
We’re sorry for any inconvenience it's caused but our engineers are now aware of the problem and are currently working to resolve it as quickly as possible.
In the meantime, we recommend you to try the following workaround:
1. Restart your Blaze: Press and hold the Back and Select buttons (left and bottom right) until you see the Fitbit logo on the screen. This should take less than 10 seconds. Let go of the buttons. 2. If you've already tried restarting your Blaze, try shutting it down instead: Swipe right to left on the home screen to the Settings screen. Tap Settings and scroll down to Shutdown. Tap Shutdown and confirm. To turn your Blaze back on, press any button. 3. Change the Sleep tracking to Sensitive: From the Fitbit app dashboard, tap or click the Account icon Tap or click Advanced Settings > Sleep Sensitivity. 4. Sync your Blaze on the Fitbit app.
After trying the workaround, we suggest to observe your Blaze and continue on wearing it snugly (not too tight and not too loose) 2 inches above your Non-Dominant wristbone before going to bed.
