Sleep stages not working on Blaze

[Sammyg21]

I have the most up to date app and my iphone is up to date as well. Yesterday, my sleep stages tracked, but last night it did not. I've restared the Fitbit, the phone, installed, uninstalled, and reinstalled. Nothing worked. Any idea how to fix?

[Beezy1978]

Oh dear, they can't be serious!

like we haven't tried all of that already!!!

c'mon, fitbit...

[Jt707]

I had the same thing last night, too! I want my sleep cycles back 😞

Sent from my iPhone

[davidf100010]

Back to no sleep stages again, I had the sleep stages yesterday but not anymore.

[RickyBee]

aghast that they continue to tell people to try these ridiculous things when they have admitted the issue is on their side. Beyond belief.

[Dap113]

FitBit charge 2 is having the same problem. A nuisance eh 

[Bertierossi]

Finally am acknowledgement from Fitbit:

9/4 Update:
We are continuing to investigate this issue, and understand that some of you are still not seeing Sleep Stages. Thanks again for your patience while we work toward a resolution. Here are some answers to questions that have come up around the issue:

Q: Is there something wrong with my tracker? Does my tracker need to be replaced?
A: No, there is nothing wrong with your tracker. This is a bug within Fitbit's sleep system.

Q: Am I not receiving Sleep Stages because of my app version or tracker firmware version?
A: No, this is not directly related to your tracker or app. This is a bug within Fitbit's sleep system.

Q: Do I need to contact Fitbit to get this resolved?
A: No, you do not need to contact Support. This issue is not specific to any accounts, and we are working to get it resolved for all customers.

Q: When will I see Sleep Stages again?
A: We are working hard to implement a fix for this top-priority issue, and hope to have it resolved as quickly as possible. We will update this thread as soon as we have more definitive information.
We are aware of an issue that resulted in some users receiving Classic Sleep graphs rather than Sleep Stages over the past few nights.

We apologize for the inconvenience, and our team is looking into this to prevent it from recurring.

[KraKree]

Thank God they have responded. I have contacted FitBit and perhaps others but there is the response. 

[Timgilp]

Good news . Customer power 💪 Fair play to Fitbit though . They have listened . Let's see though ! 

[Heald3107]

Yes same with my Blaze simplified sleep pattern. Thinking about returning mine to point of purchase as it is obviously faulty and get a replacement and see how long that lasts . 

[Mazco]

Sorry to disappoint you but returning your Blaze won't change anything. Read through this thread and you'll see that there are dozens of us on here having the same problem. Add to that the hundreds who haven't posted or don't even know this forum exists. 

It is a Fitbit problem that affects many many devices and needs to be fixed by Fitbit. 

[Butterflywings]

I was having the same issues. It wasn't working for a while and did all the suggestions for a fix and then one day out of the blue it started working again and now it stopped for the next 4 days now.  I see that they are working in this fix. It's great to know. Looking forward to the fix

[RickyBee]

My Blaze sleep stages worked perfectly since I got it in June but stopped working properly 4 nights ago. Still not OK last night. They say this is high priority and they are working on it but I'll believe it when I see it.

[SunsetRunner]

This has been going on for a few weeks. So annoying!!!!

[Wynston]

I talked to them yesterday and they had me do a reboot which I found out this morning did absolutely nothing. Sure hope they fix the bug quickly. I was not told yesterday that it was a bug but I see from here that I'm not alone with my problem.

[MatthewFitbit]

For anyone new to this thread, here are some answers to questions about this ongoing bug:

Q: Is there something wrong with my tracker? Does my tracker need to be replaced?

A: No, there is nothing wrong with your tracker. This is a bug within Fitbit's sleep system.

Q: Am I not receiving Sleep Stages because of my app version or tracker firmware version?

A: No, this is not directly related to your tracker or app. This is a bug within Fitbit's sleep system.

Q: Do I need to contact Fitbit to get this resolved?

A: No, you do not need to contact Support. This issue is not specific to any accounts, and we are working to get it resolved for all customers.

Q: When will I see Sleep Stages again?

A: We are working hard to implement a fix for this top-priority issue, and hope to have it resolved as quickly as possible. We will update this thread as soon as we have more definitive information.

Q: Will the resolution be retroactive?

A: When the issue is resolved, Classic Sleep entries are not expected to become Sleep Stages, but subsequent sleep entries should appear correctly as Sleep Stages.

[Kittengirl62]

Is there a fix coming as well for the charge 2? Mine tracked sleep cycles for two weeks and now don't track the individual cycles. 

[MalcolmG]

There is a separate feed for Charge 2 but basically the same message as on Page 1 of this feed.

[Riobhca89]

Yes I saw. I have a Blaze now, I did have Charge HR's

My Blaze is not recording sleep stages.

[Atwitsend]

Are you also working on the heart rate piece, it doesn't seem to work
either.

[1952]

I gave up, and bought the Early Sense Sleep Monitor on Amazon. It goes
under my 18" mattress and records sleep stages, my heart rate and even my
breathing rate perfectly every night. The fit bit can't do that even with
skin contact.