03-29-2017
08:53
- last edited on
07-20-2017
15:52
by
AlessFitbit
03-29-2017
08:53
- last edited on
07-20-2017
15:52
by
AlessFitbit
I have the most up to date app and my iphone is up to date as well. Yesterday, my sleep stages tracked, but last night it did not. I've restared the Fitbit, the phone, installed, uninstalled, and reinstalled. Nothing worked. Any idea how to fix?
03-29-2017 23:45
03-29-2017 23:45
I'm having the same issue, it worked for one night and then stopped. I haven't changed any settings...
03-30-2017 04:03
03-30-2017 04:03
My Fitbit Blaze is also doing the same thing. The initial night after the update it showed me my sleep data and the stages of sleep I was in. The two nights since I have no recorded sleep data whatsoever. This is a very important piece of data for me as I have sleep apnea and I want to be able to see how I do from night to night. I have not changed any settings whatsoever on my device or within the app. Fitbit team please help us and respond to this issue quickly. Thank you.
03-30-2017 04:49
03-30-2017 04:49
The first night worked and I was excited to see it this morning and ziltch. Back to the old sleep tracking. Is this just a once a week thing?
03-30-2017 08:13
03-30-2017 08:13
Same here. It worked for two nights, I just discovered it was doing this as of last night and was so excited to go to bed. Woke up this morning and back to the old way.
I thought maybe it had to do with my heart rate data not showing yet for the day. (Mine for whatever reason takes a little bit of time to show). But when the heart rate data finally showed the sleep was still showing the old way of just asleep vs. awake.
Hoping to hear that there is a solution or at least a reason to why this is occurring soon.
03-31-2017 12:27
03-31-2017 12:27
Same with my Blaze. I've changed no settings and did try to reboot it with no success. Hopefully an update/fix is coming soon!
03-31-2017 12:29
03-31-2017 12:40
03-31-2017 12:40
In the same boat, hopefully Fitbit will get back to us...
04-01-2017 05:49
04-01-2017 05:49
Ditto. It worked on Tuesday (only), then went right back to the original "Sleep Pattern" mode. My wife has a new Fitbit Charge HR2 and it is still tracking "Sleep Stages." It appears to be a Blaze issue. Hopefully, Fitbit sends out a software update to fix this.
04-01-2017 06:10
04-01-2017 06:10
I got the new data for 3 nights, but last night my Blaze tracked sleep the old way. I'm disappointed 😞
04-01-2017 06:40
04-01-2017 06:40
I have the update for over a week and still have not seen the sleep stages! There is a screen but no date of stages just bars. What am I missing?
04-01-2017 06:47
04-01-2017 06:47
Same issue. It worked for my Blaze/iPhone setup for four nights, and then I woke up this morning to old data format. Disappointed.
04-01-2017 07:00
04-01-2017 07:00
I'm seeing the same thing on my Blaze. The sleep stages worked for four nights--and I loved them--comparing my sleep to what I ate and how much I exercised. This morning, my Blaze is back to the original tracking of sleep--with no stages. I have changed no settings on my Fitbit, the webpage account, or my phone. I do hope that Fitbit gets back to us on this one.
04-01-2017 07:07
04-01-2017 07:07
Same here, worked 3 nights, and last night didn't work
04-02-2017 05:30
04-02-2017 05:30
Worked 5 days then stopped working after recharge. Have others seen recharge a factor when it stopped working???
04-03-2017 04:43
04-03-2017 04:43
My stopped registering sleep stages after 5 days after a full recharge right before bedtime. I'm on a iPhone 5S if that matters?
My wife's Charge HR has yet to register stages, even after updates to her Fitbit and iPhone 5s.
04-03-2017 07:48
04-03-2017 07:48
My Blaze seems to be back on track now. It has registered "Sleep Stages" the last two nights. Hopefully, it continues. Fingers crossed.
04-03-2017 07:52
04-03-2017 07:52
My Blaze is back on track now, too. Not sure what happened--it has now worked two nights in a row. I hope it stays fixed.
04-03-2017 07:54
04-03-2017 07:54
My understanding was that sleep stages were not supposed to work on the Charge HR, only the Charge 2. But, I could be wrong.
04-03-2017 12:32
04-03-2017 12:32
This also happened to me. My Fitibt tracked my sleep stages for the past 6 nights (Tuesday - Sunday) but did not track my stages last night. The interface looks like it used to before sleep stages were introduced.