Sporadic HR monitoring

[walks_with_dogs]

I have been wearing the Blaze since it was released. I was super excited about a HR monitor on my wrist that would monitor and provide feedback on my training without having to remember to put on my chest strap. I accept that the wrist will be slightly inaccurate based on location and technology... but since I always forgot to put on my heart rate monitor, this would be better....right?

The HR monitor is inconsistent, in the fact that, it randomly does not read my heart rate at all. In fact, if you go thru my profile, day by day, you can see that the readings just stop for anywhere between 10 min to 3 hours at a time. I first noticed this when I tried to look at my HR in a spin class, and could not find it. It is not placement, as sometimes it reads it just fine. Sometimes it will just stop reading HR when I am just sitting, so there is NO rhyme or reason..

I contacted support, and they said 'engineering' would look into it, and they would email me back. That was over a month ago. 

Wondering if anyone else has had this experience? If I cant use it to look at my HR during or after training, then I might as well return it... I could do that with the HR monitor sitting in my gym bag.

[FerdinandFitbit]

Hi there @walks_with_dogs. Great to have you in the Community! 🙂

I answered to someone having similar issues so I think you may find the advice I gave helpful. You may see my response by clicking here.

Hope this helps and let me know if you need anything else!

[walks_with_dogs]

@FerdinandFitbit Thanks for the link... I have tried your recommendation. I have moved where is sits on my arm. I have changed the HR to ON. I have turned it off. I have moved it to auto. I have reset the device.

I still get -- . 

Unfortunately I am really frustrated.

[FerdinandFitbit]

Huh... Thanks for letting me know @walks_with_dogs.

In that situation, I would recommend getting in touch with the Support Team so that they can take a closer look to see what is going on and I'm pretty sure they will be happy to get you back on track.

Please let me know if you need anything else!