Step count wasn't recorded

[LuizaV]

I only checked my fitbit when I got home and noticed that my Blaze didn't record any of my steps today,I have 0 steps despite a lot of walking! I turned it on & off and it's barely recording anything I don't know what happened or what to do.

Moderator edit: subject updated for clarity 

[AlejandraFitbit]

Welcome to the Forums @LuizaV. It's weird to hear that your Blaze didn't track your information. To avoid this to happen again, I recommend restarting your tracker. Keep in mind that you can log your steps by manually logging the activity "Walk" by doing the following from a computer:

1. Go to the Activities page by clicking Log at the top of your dashboard, then click Activities. 
2. Under Log Activities, click a common activity or search for your activity in the search box. 
3. Select your activity from the search results. If the activity is not in our system, you have the option to create your own activity by clicking the Create custom activity text that will appear below the search field. 
4. Enter the duration, distance (if applicable), and start time of your activity. You have the option to manually enter the number of calories burned here if you'd like to. 
5. Click Log Activity. Your activity will now be visible and editable in the Logged Activities area. 

I hope this helps, let me know the outcome.