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Step discrepancies from app to challenges. Also, heart rate and sleep issues.

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‎01-07-2019 13:18 - edited ‎01-07-2019 13:27

‎01-07-2019 13:18 - edited ‎01-07-2019 13:27

Hi, yesterday my heart rate stopped tracking (green lights on back not on) even though setting have it set to "auto".  I've tried changing the settings to "on" - it didn't help.  Additionally, my steps completed are syncing the main page of the app but are not updating in challenges (for example, 17,600 actual steps but 10,019 register in challenges...) - no time zone issues caused this.  Lastly, the sleep tracker has stopped working.  All of this seems to have started yesterday afternoonSynced stepsSynced steps

 

Steps showing in challenge at the same time.Steps showing in challenge at the same time.

 

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‎01-07-2019 14:42

‎01-07-2019 14:42

Concerning steps to challenges, if any of your steps were logged manually, though they do count for your personal data, they will not count in challenges, presumable too easy to cheat.

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

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‎01-08-2019 06:06

In response to JohnnyRow

‎01-08-2019 06:06

I have not uploaded any steps manually... thanks for the guidance though.

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