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Steps and activity are disappearing

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My step count and activity are disappearing from my app and device.  I had an hour workout "activity" today and had over 12k steps,  then it went to 9800 steps and 23 minutes activity.  Then 8980 steps and 9 minutes activity.  This morning I notice it synced to my fitness pal and I had only 270 steps (likely accurate) but calculated that to 900+ calories burned? 

 

I love my blaze so how do I fix this? I have reset the device 2x s and i logged out of the app and logged back in.  Now what? 

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It's great to have you here @Dontstop! It's pretty weird that your data disappeared. Thanks for the restart that you've tried, It sometimes happens when you manually log an activity as this can override or decrease the data that you're getting. Is your workout showing in your Dashboard? 

 

Regarding your question about Fitbit and MyFitnessPal, there will be a calorie adjustment but just if you have more calories in one of the apps. You can learn more about this integration by checking this third-party post.  

 

Hope this helps! 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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My activity never returned.  It was not manually entered it was calculated via workout mode.  It hasn't happened again so I'm hoping it was just a weird glitch.  That night it did "lose" several hours of my tracked sleep as well, perhaps it updated or something? No clue really. 

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