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Steps and distance not accurate

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‎04-25-2018 16:24 - last edited on ‎04-30-2018 06:30 by Fitbit Moderator

‎04-25-2018 16:24 - last edited on ‎04-30-2018 06:30 by Fitbit Moderator

Why don't I ever have an update or my Blaze, it is not counting steps right or distance?

 

Moderator edit: Updated subject for clarity 

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‎04-30-2018 06:29

‎04-30-2018 06:29

Welcome back @SunsetRunner! You can check you have the latest version of Blaze by doing the following: Fitbit Connect > click on check for device update. If you're using your app just tap on your device's picture and check that you have the firmware version 17.8.402.1. 

 

Additionally, please provide me with more details about your Blaze not tracking properly your steps or distance. Are you receiving less or more steps? Are you doing anything different than before? Have you set your stride length? 

 

Keep me posted! 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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‎04-30-2018 07:55 - last edited on ‎05-10-2018 11:13 by Fitbit Moderator

In response to SilviaFitbit

‎04-30-2018 07:55 - last edited on ‎05-10-2018 11:13 by Fitbit Moderator

Thanks for update information will try. Not done anything different.

 Moderator edit: Removed personal information 

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