help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Steps not completely syncing in challenge

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎09-23-2017 12:05

‎09-23-2017 12:05

 My step are syncing to the dashboard.  I also was in a Goal Day challenge, and they did sync.  But currently I am in a NYC 10 mile challenge.  I have synced repeatedly and it shows last sync 17 hours ago.  It shows me in the middle of the challenge, when in fact I walked over the required steps Friday.  Challenge began on Thursday.

 

Best Answer
0 Votes
2 REPLIES 2

‎09-23-2017 18:39

‎09-23-2017 18:39

You say it has been 17 urs since the last sync, only steps tyat have synced will besent to a challenge,  i suggest forcing a sync.

Best Answer
0 Votes

‎09-24-2017 08:26

In response to Rich_Laue

‎09-24-2017 08:26

Did try forcing a sync. 

Best Answer
0 Votes