help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Steps off

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎05-23-2016 03:53

‎05-23-2016 03:53

I just ran 3.33 miles on the treadmill, even shows this mileage on my Fitbit blaze, but it recorded 800 steps. Showed 6000 something steps on my Fitbit. But when I synced it, they all went away and now shows the 800. I restarted it twice and no change.
Best Answer
0 Votes
1 REPLY 1

‎05-23-2016 06:48

‎05-23-2016 06:48

Hi there @Emily1. Great to see you in the Community! 🙂

 

I'm not sure that after restarting it will fix the amount of steps recorded previously but you can do a test of counting 100 steps in your head and then comparing it to your tracker to see if it counts the 100 steps after the restart and if it reflects that to your dashboard after syncing.

 

Try that and let me know how it goes!

Ferdin | Community Moderator, Fitbit

Help others by giving votes and marking helpful solutions as Accepted

Best Answer
0 Votes