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Steps way off and heart rate not working

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‎12-29-2017 11:20 - last edited on ‎01-01-2018 08:39 by Moderator Alum

‎12-29-2017 11:20 - last edited on ‎01-01-2018 08:39 by Moderator Alum

My steps are off the charts, often getting 15,000 steps before I wake up. Heart rate has shown for a couple months and my sleep tracker is sporadic.

 

Did the restart, delete the account, delete the device, delete the cache and restart, restart and restart but no avail.

 

The green laser lights still flicker but all my Blaze does now is tell time and give me notifications.

 

Whats the fix?

 

Moderator edit: Clarified subject

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2 REPLIES 2

‎01-01-2018 08:19

‎01-01-2018 08:19

Hi there @Thermos. Great to see you in the Community Forums! 🙂

 

I'm sorry you're having problems with your Blaze seeming not to be recording your activity accurately.

 

I've gone ahead and escalated your case to our Support team for them to take a deeper look and get you back on track as soon as possible. Please keep an eye on your inbox for further instructions and if you need anything else, let me know and I'll be happy to help you out!

 

Good luck!

Ferdin | Community Moderator, Fitbit

Help others by giving votes and marking helpful solutions as Accepted

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‎01-06-2018 03:14 - edited ‎01-06-2018 03:15

‎01-06-2018 03:14 - edited ‎01-06-2018 03:15

I purchased the Blaze for my dad for Christmas and he's having the same issue. He walks 100 feet and the Blaze has recorded over 3000 steps. He's frustrated with technology and this issue has him flustered. I'm curious what the fix was. 

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