Still no refund

[lovethesun12]

I returned my new Fitbit Blaze for several reasons.  I had only used it 2 days when I realized it wasn't meeting my needs.  So I followed the the refund process on fitbit website and tracking showed it was delivered 3/4/16.  After two weeks I hadn't received a refund so I emailed customer servcie and they stated "Seems like the package arrived to our facility, however, we'll have to wait until the warehouse confirms the arrival on the system on their end. After that we'll be happy to finish up the refund process." Weird.  Why does it take more than 2 weeks for the warehose to confirm delivery.

The fitbit website states: Refunds will be processed and paid within 2 weeks of Fitbit’s receipt of Product. So now it's been 3 weeks since it was delievered back to their facility, still no refund.  I've emailed again and so far no response.  This is ridiclous.  My next step is to dispute the charge on my credit card. No longer a fitbit lover. Anyone else having refund issues with Blaze? 

[SunsetRunner]

Took me three weeks after it they received in the warehouse. do a chat and have your RMA and UPS tracking number ready and they will do the creidt on the spot. Still takes a few days to hit your account. I am thinking that the service dept/warehouse is overwhelmed right now. Using chat took me over 45 minutes. I was number one in the line but was over 30 minutes before they got to me. It was early in the morning.

[lreneesmith]

I just called to inquire about my return/refund and was informed that I was supposed to reply to an email they sent with the package tracking number and since I didn't do that, my refund had not been processed, even though they received the package over 2 weeks ago with the correct information inside the original packaging.  If you will call and give them the trakcing number, they will process your refund, but it will be another 7-10 business days. I didn't wait long at all both times I've called customer service. 

[fisherju]

I returned my Surge February 6th and I still have not received a refund and no one will respond to any emails.  Now that is customer service at it's best!  The Surge caused a rash and I was going to replace it with the Blaze and a leather band -- wonder if fitbit thinks with this type of service they'll have returning customers or do they even care? I think I've been taken for 250 bucks!!!

[HelenaFitbit]

Welcome to the forums @lovethesun12 and @fisherju and thank you very much for your assistance on this @lreneesmith and @SunsetRunner, I really appreciate it. 

@lovethesun12 The suggestions provided by @lreneesmith and @SunsetRunner are pretty useful on a return or refund case and I'll recommend to check on this, have your case and contact information at hand and make sure to touch base with our team to check on the progress of this.

@fisherjuPlease accept my apologies for this situation, I'd like to know more about this. I have contacted you via PM. 

Let me know if you have any questions, take care! 

[fisherju]

Last week I contacted Fitbit was told refund was mailed 3/25 as of today(4/5) no check. Called support tonight 4/5 found out there's no check in the mail and refunds are sent FedEx -- so I guess, excuse my language "F***ed by Fitbit"! I am so done with trying to get my money back -- two months to process this, no one knows what the hell is going on - different story every single time I call! Tonight I talked with a supervisor -- assuring she'll get back to me -- that's believeable like check is in the mail! What does it take to get my money back? This is beyond frustrating was assured case was prioritized if so why am I still contacting FitBit?!?