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Stuck on Logo screen on the watch

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‎06-25-2017 17:49

‎06-25-2017 17:49

Hi,

 

My Blaze didn't update and is stuck on the Fitbit logo screen on the watch and no longer does anything. I have tried resetting it and disconnecting it via Bluetooth from my iPhone and now will not find the device when I try to reconnect it. Nothing has worked so far, any advice with what I can do to fix this?????

 

Thanks.

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‎06-26-2017 04:58

‎06-26-2017 04:58

A warm welcome to the Community @fletluke and thanks for troubleshooting this inconvenience by yourself. 

 

I would like to know if you were able to paired your Blaze? If you still having problems, I recommend restarting it a couple of times more and also confirm you are doing the following from your Fitbit app to set it up:

 

  1. From the Fitbit app dashboard, tap or click the Account icon.
  2. Tap Set Up a Device.
  3. Choose your tracker and follow the onscreen instructions to continue.

 

Let me know how it goes. Woman Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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