Sync Dongle Required for Blaze?

[Eagle1]

I am not seeing any documentation on the Blaze being packaged with or requiring a  USB sync dongle like some of the other trackers.  Will one be needed/shipped with the Blaze?

[M4rineMom]

EXACTLY....I've got Bluetooth on and connected to the blaze, but it will ONLY bring up the "connect dongle" screen.  VERY frustrating!

[SunsetRunner]

I have the same problem. I cannot sync with my computer, but I have it on my phone.

[nlmux]

My Blaze will not sync with my PC using either Fitbit Connect or the Windows 10 app.

[Rich_Laue]

@nlmux, are you using the Fitbit dongle, built in BT, or the cable?
If your trying to sync through BT, have you disconected the Blaze from the phone?
Any error messages?

@SunsetRunner in general Fitbit might be more right than wrong, since the BT in the computer must be Low Energy compatable. Of course there are exceptions. 

[nlmux]

I don't know what is trying to be used to connect to the Blaze. I do have BT in the PC and also have a dongle from a One. I disconnected the dongle and received a message while in the FB app that my Blaze had been disconnected, so I plugged it back in. Yet, when I did turn off BT on my phone, as you suggested, I got a message from the app asking me whether I wanted to pair to the PC (which I had not received before). I agreed, of course, and it still failed. After a few tries, I got the message that I needed to uninstall Fitbit Connect. I don't want to do that, since I still use the One in circumstances (such as painting and such) where I don't want to chance damaging/staining a wrist unit. If the app and FB Connect are going to fight, then I'll need to stick with syncing through my phone.

[SunsetRunner]

Agree I will just use my phone too because I am having the same problem

Sent from my iPhone

[Unfit1]

Yeah. The software does not seem to know that there is no dongle. It won't accept the charger cable instead. Looks like there may be a missing link in this whole Blaze setup plan.

[SunsetRunner]

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@Unfit1 wrote:

Yeah. The software does not seem to know that there is no dongle. It won't accept the charger cable instead. Looks like there may be a missing link in this whole Blaze setup plan.

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At the outset the Charger cable is just that, a charger cable. All syncing is done by Bluetooth. However, once all software is installed, I believe the cable can handle sync and updates.

[BettyBoopFan]

Not accurate.  I just got my fitbit blaze and have windows 10 operating system and was unable to sync/setup without a dongle which is being shipped to me by fitbit.  

[SunsetRunner]

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@BettyBoopFan wrote:

Not accurate.  I just got my fitbit blaze and have windows 10 operating system and was unable to sync/setup without a dongle which is being shipped to me by fitbit.  

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Yes, I'm inclined to believe you, which is why I put "I believe" because that is what I was told. However, I have only ever used BT.

[Rich_Laue]

Fitbit connect and your Dongle should have no problems sying the Blaze, if it csn sync your One. The web can be used to view the data.

[nlmux]

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@Rich_Laue wrote:
Fitbit connect and your Dongle should have no problems sying the Blaze, if it csn sync your One. The web can be used to view the data.

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Perhaps it "should" work, but it doesn't, unfortunately. It could be that I just haven't found the right combination of settings/equipment yet for it to work, but it doesn't look like it will.

[Hersch]

I've been having this problem since I got my Blaze.  I installed the software on two Windows 7 computers and plugged in the Charger.  When I right click on the icon for Fitbit Connect the message "couldn't find wireless sync dongle" appears grayed out in the context menu. 

When I plug in my Blaze to charge it appears as a generic USB Input Device.  It does get power which is good, but no syncing.  I was eventually able to use my phone to bind the blaze to my account, but I would love to just be able to synch wirelessly like I used to do with my Ultra and it's base station.

[SunsetRunner]

My does not work on my Mac either

Sent from my iPhone

[SunsetRunner]

@Hersch the clue might be that the Blaze is optimised for Windows 10. Trying on a W7 machine is probably going to cause you a few headaches.

[Hersch]

The product specs from the store page state "Syncs with Windows Vista and later" so I assumed Windows 7 would be included in that.  Don't get me wrong, I'm very happy with it so far, I just wish some of these OS requirements were a little more clear.

[Jillvw]

How do I get the front of my blaze to get out of the fitbit setup screen ?

[SunsetRunner]

Just hit the single side button and then swipe sideways on the front off the blaze

Sent from my iPhone

[SunsetRunner]

@Jillvw This sounds like you haven't completed the initial setup and update. The Blaze needs to complete those steps before that screen changes.

[cjszalka]

Worst product and website for getting answers and information.