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Sync issues with tracker

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‎11-23-2017 21:00 - last edited on ‎11-24-2017 05:56 by Moderator Alum

‎11-23-2017 21:00 - last edited on ‎11-24-2017 05:56 by Moderator Alum

 Hi,

 

My tracker has been having trouble syncing with my Fitbit app on Moto G5s plus. I have been using it for two months but suddenly it shows sync error since yesterday. At first I tried reinstalling the app, and it worked. But, now the same issue is showing up again. I am quite dependent on the device for my daily activities, so this is a big issue. Please help!

 

 

Moderator edit: Subject for clarity

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‎11-24-2017 05:59

‎11-24-2017 05:59

It's great to welcome you @SakshiB and thanks for troubleshooting this by yourself.

 

Keep in mind that in order to successfully connect your tracker with your phone, it needs to be compatible and Moto G5S Plus is not. You can take a look at our list of compatible mobile devices to see which devices you can use and try the instructions provided in the Having trouble syncing? post but I don't guarantee it will work 100%.

 

I hope this helps, let me know the outcome. Smiley Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎11-26-2017 11:46 - edited ‎11-26-2017 12:09

In response to AlejandraFitbit

‎11-26-2017 11:46 - edited ‎11-26-2017 12:09

I am also facing the same issue with my fitbit Charge 2, it is not getting connected to my Motorola G5s plus from last couple of days. I got fitbit charge 2 three months back and it was working fine earlier with same phone, it is only from last few days it stopped working, I tried with reset as well but it did not help. Do you have any plans to enable support for Moto G5s plus device in near feature? 

 

Note: Few days back, I saw a firmware Release - 22.55.2 and updated the same and after firmware upgrade, fitbit stopped working with my device. Is there a way to do factory reset for the device and remove the firmware upgrade to check if fitbit work with Moto G5s plus ?

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