Sync now option not working

[SunsetRunner]

Why do I get a red circle with an exclamation mark when I press sync now? Also a message at the bottom of the screen that says your sync has been scheduled, please wait. If I wanted to wait I would not be trying to (sync now)

Moderator edit: Clarified subject and format

[FerdinandFitbit]

Hi there @SunsetRunner. Good to see you in the Community Forums! 🙂

I'm sorry you're having problems to get your tracker to sync. Have you already tried by any chance to restart your tracker? You can easily do this by pressing the left and lower right buttons for 10-12 seconds. This will make your tracker to reboot. You could also try to log out of the Fitbit app and log back in. For this, go to the Account section at the top right corner and here, scroll to the bottom and hit the Log out of app button. Log back in with the same email address and password and see if that helps.

If that doesn't make a difference, try to set up your tracker as a new device. For this, go to the Account section at the top right corner on the Fitbit app and select the option that says "Set up a new device". Follow the on-screen instructions and once you're done, your tracker should be syncing without a problem.

Let me know how it goes!

[SunsetRunner · Accepted solution]

Ferdinand

Thank you very much for your kind assistance. I found I could get my tracker to sync by powering down my phone and then restarting it. That has seem to work so far. Thanks again.

[Mimi021411]

Thanks much rebooting helped and worked out. 

[AngieEB]

Continues to be a problem. It rarely syncs with my phone. I've done it all. Restart, blue tooth off/on, deleted app/reinstall. Frustrating! No solution I've seen. 

[SunsetRunner]

Seems like the sync now will sync when Fitbit gets around to it and not before.

[FerdinandFitbit]

Hi there guys, good to see you around and thanks for getting back!

@SunsetRunner @Mimi021411 I'm very happy to hear that this helped! 😄 Hope it stays like that!

@AngieEB, you could try turning on the All Day sync option. What this will do is that it will make your tracker to sync even when the app is not open. For this, go into your Fitbit account, tap on the icon of your tracker, then, in the tracker settings, scroll down until you find the All Day sync option and turn it on. See how it goes from there.

Let me know if you need more help with this!

[SunsetRunner]

All day sync does not always work.

[mmangreum]

Try uninstalling it then reinstall following the same steps and see how that works for you.?