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Sync will not stay active

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‎02-20-2017 10:21 - edited ‎02-20-2017 10:22

‎02-20-2017 10:21 - edited ‎02-20-2017 10:22

The sync will not update-first problem. I unistalled the app, reinstalled, repaired and it updated/synced fine. (Fit Bit Blaze & LG V10) Changed a few settings and updated it again. No Problems. 10 minutes later went on a walk and came back to sync. Will not sync. Second problem-The app says TRACKER NOT FOUND. If I unistall and reinstall the app, Unpair then pair again, the blaze will sync just fine. However, this is a very big pain in the butt to have to do, every time I want to sync. I have also turned off and on the Bluetooth and Location. No change to thge sync. Logged out of the app and back in. No change. Does anyone have this issue or know of a way to make the sync stay consistant? TIA!

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‎02-21-2017 05:32

‎02-21-2017 05:32

Hi there @TorTor232. Welcome to the Fitbit Community Forums! 🙂

 

If you're having problems syncing, it seems like you've already tried several things but there's one more that I can suggest which is restarting your  tracker. You can easily do this by pressing the left and lower right buttons for 10-12 seconds. This will make your tracker to reboot.

 

After restarting your tracker, you can try to set it up as a new device again by going to the Account section at the bottom right corner on the Fitbit app and select the option that says "Set up a new device". Follow the on-screen instructions and once you're done, your tracker should be syncing without a problem.

 

Hope this helps and let me know if you need more help with this!

Ferdin | Community Moderator, Fitbit

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