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Syncing, battery and heart rate sensor issues

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‎06-12-2018 02:40 - last edited on ‎06-14-2018 11:19 by Moderator Alum

‎06-12-2018 02:40 - last edited on ‎06-14-2018 11:19 by Moderator Alum

My Fitbit suddenly started doing crazy things, like going dead fast, not syncing, things we dealing with because I love it and got it as a gift less then a year ago and can't afford a new one. I use it for my health. Now my green light stopped fishing and it won't read heart rate .. please help!

 

 

Moderator edit: subject for clarity

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2 REPLIES 2

‎06-12-2018 08:38

‎06-12-2018 08:38

Hi @Jenniferholcomb

 

First thing when there is a problem, restart your Blaze. Push in the left button at the same time as the lower right button and wait for the Fitbit logo to show, then release the buttons. This is similar to restarting a cell phone and no data is lost.

 

If it's still under warranty, get with customer support - click for contact options

 

Let us know what happens.

Stepping in the U.S.A. since September 2013. Android 14

Best Answer

‎06-14-2018 11:21

‎06-14-2018 11:21

A warm welcome to the Community @Jenniferholcomb and @Odyssey13 thanks for stopping by.

 

I am sorry to hear about the issues you are experiencing with your Blaze and would like to know if you followed our friend's recommendation and contacted support, have they offer you a solution?

 

Hope to hear from you soon. Man Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

Best Answer