Syncing issues - Nightmare

[Fred_Mendes]

Hi all.

Bought the Blaze 2 days ago. Thought this was it.

After using an epson pulsense that had some issues syncing (needed to ocasionaly turn off the bluetooth and then on), i decided to do an upgrade to a brand known by their quality.

Boy was i a fool so far.

My Blaze only syncs once. Period.Dashboard never shows heart rate.

And it only syncs partially, I can change the cloock look but it never syncs exercise selection!

After sync i need to unpair and pair again otherwise it NEVER EVER syncs....

Runing Blaze with a BQ E5 FHD  with Android 4.4.2 (KitKat)...

I really love the design but it is not functional. 

Can someone help?

Will a software upgrade on the Blaze solve this? Will it be soon?

I really want to believe in fitbit but i have been reading so many issues with syncing......

Thanks!

[Dizzy1f]

What is the point selling the Blaze when it wont sync to my 8.1 phone & many others given the discussion boards here - even though your own website says it will?!!! pretty annoyed.

[Fred_Mendes]

It blows my F******* mind!!

I mean look at the reviews, no one who tested it saw syncing issues????

Are the reviews legitimate??

How could this pass??????????????

Everywhere i look. Tons of issues with the blaze! In the reviews - nothing!

If the wont solve. Fitbit is dead to me! This is actually slowing my progress not helping!!!

Come on fitbit work around it! Blaze is beatifull give it a chance to shine!

[mlnice]

I have been having problems with the syncing since Friday 6/3/16, I am constently shutdown my Blaze as well turning my phone on an off this is becoming very annoying is there a fix for this issue yet.  I am about ready to return this and get my money back if this continues to happen.

[FerdinandFitbit]

Hi everyone! I'm glad to see you all in the Community!

I would recommend that if your trackers are not syncing, you can try to do a restart on them. For this, just press and hold the left and lower right buttons for about 10-15 seconds and this will make the tracker to turn off and back on. It could also be worth restarting your phone and then try to get it to sync and see how it goes.

Anything else you may need, let me know! 🙂

[Dizzy1f]

The problem is syncing with a Windows 8.1 phone! The app itself doesn't have an option for the Blaze & says its not supported. I can sync with a Windows 10 gadget, but I don't want to change my little phone which suits my life & your website says it should work, or at least mainly work with a Windows 8.1 phone.

Sent from my Windows Phone

[Moaab]

I tried pressing the left and bottom buttons and it didn't help. I bought this Blaze when it first came out and had no problems. Over the past month, 9 times out of 20, it will not sync. It just says, "looking." I tried your solution and it didn't work. Please help.

[Dizzy1f]

Sorry. I didn't give a suggestion, but pointed to a problem for which I'm looking for a solution.

Sent from my Windows Phone

[semajrichard]

Ok - I am going to call it. The Blaze just dosen't work, It wont Sync. Sick of restarting phone, App, Blaze, reinstalling app. The manufacturers need to fix this ASAP. I would hate to recommend it as garbage to potential new users, but that's coming soon.

[Rtiarks1225]

Have done all the above and still won't sync. Issue started about 2 days ago. Love my blaze but right now it is useless. Any new suggestions?

[Alexaela]

I just received my FitBit Blaze today,after debating on the Alta or Surge. I Was happy until I got the watch on. First,the band on one side came off. (No,I don't have a big wrist,I use a Small but bought a large). When it came off I noticed a silver pin that looks like it was supposed to go into the band,and then into the metal frame. I tried a few times to put the pin in,and then locking the other side that locks. It just kept falling off. Then I figured,let me make sure the watch even works. The screen has some sort of random glitch. It turns on bright,then dim. I followed the directions online about rebooting,and sticking it in the charger. Nothing changed. It won't sync,I can't see a normal screen. I'm frustrated especially after spending extra to have it shipped on Wednesday (today) and ordered it on Tuesday. With that being said,I liked my FitBit Charge HR. Despite the fact that the metal pieces fell off near the charger,at least it was still working. FitBit,if you see this,the Blaze needs fixing. Read the complaints (which unfortunately I didn't see before purchasing).

[semajrichard]

Ok - It finally started syncing again. I had to sign out of the fitbit app on both my phone and laptop, wait half hour, then signed back in on the phone. Going forward I will not leave the laptop app continously signed in and will periodically sign out from the phone app. I'm stressed. 😞

[smickie]

Mine seemed to be working beautifully, then fitbit had a mandatory update to all trackers.  Since the update I've been having syncing issues on both my phone (Samsung Note 4) and laptop (Windows 10). 

Any chance Fitbit can reverse the update or issue a fix for this massive problem?

(The update I'm referring to happened about two weeks ago.)

[sioka]

I have your exact same problem with exactly the same BQ phone. I have the blaze since March 2016 and for the life of me I have tried everything to make it sync. IT IS IMPOSSIBLE. Seriously considering selling the blaze and going to another brand