Syncing issues with new Samsung S8

[KMcMillion]

My Blaze will not sync with my new phone. The Samsung S8 or S8+ are not on the list of compatible devices.  I know it's a new a new phone but this needs addressed ASAP.  Lots of people rely on these notifications. Please work on this issue. 

[Dazwell]

Have you any luck pairing them together yet? I've just got the new s8 and they won't pair at all

[Dongwoo]

Hi, All

I solved this problems after changing of "Smart lock setting" in Galaxy S8
configuration.

You need to put Blaze and Blaze(Classic) as reliable devices in 'smart lock
setting'.

--








Best Regards,

Don Choi

[mlqr58]

Can you please send a step by step as to what you did to get your notifications to work?

I can't find smart lock under settings in my Samsung galaxy 8.

Any help will be greatly appreciated!

Maureen

[Veriseth]

The first step is to impair the device. In the fitbit app click on the top
right corner to select your device. Then click the trash icon on the next
screen to unpair it. Next reset your phone by holding the power button.
While it resets turn off the blaze by going into the settings on the watch
and selecting the shutdown option. Press any of the side buttons to turn
the watch back on. After that load the fitbit app back on and follow the
instructions to set up your blaze as if for the first time. Inside the app
after you set up the watch there are options for the notifications

[mlqr58]

No luck with notifications. Still getting response Blaze rejects pair.

[Dongwoo]

I fixed this issue thru changing 'smart lock' configuration modification. 

Follow below process.

Phone configuration (Setting) -> Screen Lock and security -> Smart Lock -> insert your own pattern or security code -> reliable devices -> + add reliable devices -> Blue tooth -> Select 'blaze', 'blaze (classic)'.

Hope this can help everybody~~

[carlsonam74]

Have you received a response to this? I just got a phone yesterday and it isn't syncing at all. Not calls, nothing.  It's crazy.

[Zedolek32]

My watch pairs just fine, it just takes forever to sync, and I don't receive notifications on the watch anymore. One of the biggest selling points for me now doesmy work with my new phone.

[Zedolek32]

Glad yours is working, mine don't. Personally I feel that we as customers shouldn't have to jump through hoops like that to try to get their product to work the way it's supposed to. Very disappointing.

[KMcMillion]

No I haven’t gotten a response. I read some other posts and was able to get it to pair but I can not get any notifications yet. I am hoping the next update fixes the issue.

Sent from Mail for Windows 10

[KMcMillion]

No I haven’t gotten a response. I read some other posts and was able to get it to pair but I can not get any notifications yet. I am hoping the next update fixes the issue.

Sent from Mail for Windows 10

[jeffbe]

Hmmm, my Blaze does not show up in available devices on my S8.  It pops up when I scan, but does not connect, then disappears from available list.

[carlsonam74]

Yeah. No notifications is incredibly upsetting. I just got this watch at
Xmas and had to replace my phone last weekend. Now one or the other is
useless. I'm bummed

[XBetadogX]

so blaze pairs fine in classic and pairs normal blaze in app but doesnt non classic blaze does not  show up as a paired in my bluetooth menu so i cant add it to trusted devices  on smart lock any suggestions?

[carlsonam74]

Yeah. I spoke to someone this morning for over half an hour. There's no
hope. It's gotta be fixed. He asked that we "be patient." Well,
unfortunately I wanted this watch for the notifications. If it's now just
a watch, what good is it?

--
Amy Carlson
Attorney at Law
408-309-5005

CONFIDENTIALITY: This e-mail message and any attachments thereto are for
the sole use of the intended recipient(s) and contain a private,
confidential communication protected by the attorney client privilege and
the attorney work product doctrine. Any unauthorized review, use,
disclosure or distribution of this e-mail is strictly prohibited. If you
are not the intended recipient, please contact the sender by reply e-mail
and destroy all copies of the original message. Thank you.

[carlsonam74]

Yeah. I spoke to someone this morning for over half an hour. There's no
hope. It's gotta be fixed. He asked that we "be patient." Well,
unfortunately I wanted this watch for the notifications. If it's now just
a watch, what good is it?

--
Amy Carlson
Attorney at Law
408-309-5005

CONFIDENTIALITY: This e-mail message and any attachments thereto are for
the sole use of the intended recipient(s) and contain a private,
confidential communication protected by the attorney client privilege and
the attorney work product doctrine. Any unauthorized review, use,
disclosure or distribution of this e-mail is strictly prohibited. If you
are not the intended recipient, please contact the sender by reply e-mail
and destroy all copies of the original message. Thank you.

[XBetadogX]

Strangest thing after many hours of trying and giving up I went somewhere that required me to turn off ringer and it all works I even get full text even turned ringer back on and it still works

[Erholetter]

Thanks it worked perfectly.

[DedeFlow]

After speaking to a fitbit representative, they told me that they are still working to add notifications for the s8 

[eichdairy]

I just got the galaxy s8 today and my blaze won't sync either

is there a solution?