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Syncing, not updating

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‎09-20-2017 17:16

‎09-20-2017 17:16

My blaze seems to be syncing with my phone but doesn't seem to be updating real time. At one instance it just updates either steps or calories or RPM. I see 1524 steps on my wearable whereas 0 on phone. How can this be fixed please?

 

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‎09-21-2017 04:57

‎09-21-2017 04:57

It's great to see new faces @ashne, welcome!

 

If you can't see your information updated on your Dashboard, I recommend taking a look at the Having trouble syncing? post and follow the instructions provided there. Also, can you please provide me with a screenshot of your Dashboard and see if your phone is a compatible mobile device?

 

Hope to hear from you soon. Woman Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎09-21-2017 10:45

‎09-21-2017 10:45

Syncing is been known as an current issue, this effects data sync and notifications as well reduces battery life. 

 

This is a known issue that Fitbit isn't handling very well.... Considering these issues are months old and the continue list devices (ie: S8 and S8+) as FULLY compatible... 

  

https://community.fitbit.com/t5/Blaze/Battery-drain-Notifications-Samsung-Galaxy-S8-S8/td-p/2090332

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