01-06-2019
13:25
- last edited on
01-07-2019
12:26
by
FerdinandFitbit
01-06-2019
13:25
- last edited on
01-07-2019
12:26
by
FerdinandFitbit
It started last week 2-4 times per day. After 10 minutes to 2 hours it came back but always with the wrong time, anywhere from 10 minutes to a few hours off. 2 days ago called Fitbit helpline, they had me load latest version app on my phone & reset the Blaze, next morning it happened again. Called the help line again referencing the same call log ID. Went through another reset & the rep told me it was corrupted out of warranty. The best he could do is a 25% discount on a new one. I have already had a Charge band separate & now this Blaze has corrupted with no fix available. I have given several Charge 2's as gifts & I received feedback that 2 of those have had problems & are out of warranty. Not real happy with the quality issues with 4 of the 9 Fitbit products I have experience with. I already have 2 more Charge 2's that I own because I use them when working out, 1 is a back up still in the box. I think it's time for me to start looking at other trackers.
Would.like to add the Charge 2 that replaced the separated band over 2 years ago has been working great with no issues and in a harsher environment because I use it during early morning exercise playing racquetball several mornings every week. It just the Charge 2 looks more utilitarian than the Blaze and the screen has less available.
Moderator edit: Updated title for clarity
01-07-2019 08:25
01-07-2019 08:25
Well hello there. I am here to discuss the issue regarding. This is a program placed by Fitbit to get people to buy another Fitbit.
01-07-2019
12:25
- last edited on
06-09-2023
10:12
by
MarreFitbit
01-07-2019
12:25
- last edited on
06-09-2023
10:12
by
MarreFitbit
Hi there @TempinFlorida @DMC20, welcome to the Fitbit Community Forums!
I'm very sorry to hear that you were having problems with your Fitbit Blaze tracker.
I'm sorry also to hear that you're not satisfied with the options provided by our Support Team. At the moment there's not much else I can offer but if you'd like to take advantage of the discount, feel free to let me know and I'll be happy to help you out!
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