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Text messages not showing after updating iPhone to iOS 11

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‎03-20-2018 08:04 - last edited on ‎03-20-2018 09:59 by Moderator Alum

‎03-20-2018 08:04 - last edited on ‎03-20-2018 09:59 by Moderator Alum

I am getting the email notifications but the the message on iPhone is no content in this message.   I did the iOS 11 update and it was working and now it not

 

Moderator edit: Clarified subject

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5 REPLIES 5

‎03-20-2018 10:00

‎03-20-2018 10:00

Hi there @Bam5244888, great to see you in the Community Forums! 🙂

 

I think this has to do with the iOS 11 update. We were aware of some users having problems with the notifications not coming through properly. To get around this, make sure to go into your Phone's settings, then go to Notifications, then go to Messages and make sure that "Show in history" is enabled.

 

After that, try to send yourself a test text message and see if it goes trough.

 

Let me know how it goes!

Ferdin | Community Moderator, Fitbit

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‎03-20-2018 10:33

In response to FerdinandFitbit

‎03-20-2018 10:33

It is enabled
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‎03-20-2018 11:00

In response to Bam5244888

‎03-20-2018 11:00

Thanks for getting back and confirming that @Bam5244888. In that situation, I'd like you to restart your tracker and then, to try to remove your Blaze from your connected Bluetooth devices and then try to add it again.

 

To restart your tracker, you can easily do this by pressing the left and lower right buttons for 10-12 seconds. This will make your tracker to reboot.

 

After that, remove your Blaze from your connected Bluetooth devices. For this, go to the Bluetooth settings on your phone. On your connected devices, look for your tracker. Tap on it, then choose the option that says "Forget this device" and after that, go to the Fitbit app. Tap on the icon of your tracker at the top left corner and scroll down to Notifications. Enable them and it will ask your permission to set up notifications, just agree to it and then see if you're able to receive the text messages and see the body.

 

Let me know if you need anything else!

Ferdin | Community Moderator, Fitbit

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‎03-20-2018 21:14

In response to FerdinandFitbit

‎03-20-2018 21:14

When you say restart you tracker. Will that wipe out stuff on the Fitbit blaze?


I don't want to wipe everything out
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‎03-20-2018 21:26

In response to Bam5244888

‎03-20-2018 21:26

It's weird it worked one time tonight and then went back when email came in no content in this message.  

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