Text not displaying in notifications

[sara_anton]

The actual "text" for notifications is not coming through on my Blaze.  I have the correct texting application selected, all notifications are enabled, and it is synced; however, when I receive the notification on my Blaze, it appears as "1 new message" with no actual text.  I've tried changing messaging apps and re-syncing, turning Bluetooth on & off, restarting the phone and the Blaze, and nothing has worked.  All other notifications (call, calendar, apps) come through just fine.

[lorraineg]

You didn't mention what kind of phone you're using? 

Here are some tips copied/pasted from an old post.

• For Android users, please ensure that you've turned notification access on in your settings and enabled each notification in the Fitbit App. Please also ensure that message preview is toggled on in your phone's settings, as this should help populate the message content.
• iOS users should allow reception of text notifications in their Notification Center settings, in addition to the workflow for alerts in the Fitbit app for iOS.
• Calendar notifications use the native calendar app in iOS, and the native or select 3rd party apps on Android.
• Windows Phones don't support alerts at this time.
• Fitbit trackers currently don't support emojis. Notifications containing emojis will show a blank square, instead of the emoji that was sent.
• Text messages won't show up if the message app is open on your phone.
• When using Message+, your Fitbit tracker will show a notification that looks something like this: (Contact Name – 1 New Message). This is because when messages are received in Message+, they're stored that way in the notifications center on Android.
• If you receive more than one text message in succession from the same person, your tracker may group the messages together as "2 New Messages" or "3 New Messages" instead of showing a preview of the message text.

[sara_anton]

I have a Samsung S8 and use Message+.  I used this messaging app on my S7 and the text came through on my Fitbit tracker just fine.  

[lorraineg]

More tips cut and pasted:

“Make sure that the phone is able to show your notifacations while the phones screen is locked.
Also set the phone to show notifacations in a popup message.
Set the apps that you wamt notifacations to show message content
Turn off DND, and phone volume is not on silent.”

Sorry I can’t be more help, I’m not familiar with Samsung devices.

Sent from my iPhone