Cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

The Blaze sync/updating/app is ridiculous

Replies are disabled for this topic. Start a new one or visit our Help Center.

I'm unable to sync Blaze using the mobile (ios) or desktop (osx) app, nor update through it. 

Yes, I have the latest version of the app (would be helpful if dev actually included a 'check for update' as searching through Fitbit's site is never fun).

All I'm trying to do at this point is have the Blaze display the correct time (it's useless otherwise given the amount of hangups syncing causes) -- yes I've set the timezone etc..

 

An error occurred while syncing! should be Fitbit's new name

 

Piece of **ahem**.

Best Answer
0 Votes
4 REPLIES 4

I find that the most likely fixes for connection issues are to restart the phone and fitbit. In this case as it's not talking to phone or desktop it's probably the fitbit that needs restarting. You do this by:

 

  1. Press and hold the back (left) and bottom buttons until you see the Fitbit logo on the screen. This should take less than 10 seconds.
  2. Let go of the buttons.

This sometimes doesn't work so give it a few tries. If you have no lock with that then fitbit's troubleshooting guide is at: https://help.fitbit.com/articles/en_US/Help_article/1866/

Best Answer
Saw that suggestion a few days back and have done that, still no go.

Also restarted the phone (not the app).

Also reinstalled the desktop app.

Also restarted Bluetooth.

And still cannot update Blaze via desktop or mobile (mobile’s useless actually — sync constantly restarts and update never finishes/fails)

Still cannot sync via either
Best Answer
0 Votes

If that troubleshooting guide hasn't helped then, as it says at the end of it, it's probably time to contact customer support.

Best Answer

'as it says at the end of it' -- right

Best Answer
0 Votes