help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

The email set up on my account is not mine!!!

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎05-26-2020 07:19

‎05-26-2020 07:19

I was unable to log food and exercise on my fitbit app today and after trying a few options I decided to  delete the app and reinstall it. I checked the security info first as I have a home and work email and when I went into the security settings I do not recognise the email address and cannot change it to mine as I need to confirm the current password, which I do not know as my account must have been hacked by someone and they have reset the email and password.

 

Best Answer
0 Votes
2 REPLIES 2

‎05-26-2020 09:31

‎05-26-2020 09:31

Hello @loopylew70a I see you are posting from a 4 year old account.

You may want to check your saved passwords in your browser settings.

 

Or go to you Fitbit Settings where you can see your registered email address 

Best Answer
0 Votes

‎05-30-2020 08:08

In response to Rich_Laue

‎05-30-2020 08:08

FYI that my account was hacked this morning (May 30, 2020) and the email address was changed. I got an email stating that my email address had been changed and if it was not me then to click a link to revert it. After verifying the reset link was legitimate I was able to fix it. Going forward I will be using Google authentication for my account as it offers two-factor authentication. Suggest everyone do the same.

Best Answer
0 Votes