The green lights on the back aren't working

[Glenn1226]

Blaze is on but no green light on the back. Not recording heart rate. 

[Rich_Laue]

On the Blaze swipe over to settings, then check to make sure that the heart rate is not turned off

[Glenn1226]

Hi. Cheers for that. Have tried it and still no green lights. Any other suggestions.

Sent from my iPhone

[AlejandraFitbit]

It's great to welcome you @Glenn1226 and @Rich_Laue thanks for stopping by.

Have you tried to restart your Blaze? If you haven't, I recommend restarting it by doing the following:

1. Press and hold the Back and Select buttons (left and bottom right) until you see the Fitbit logo on the screen. This should take less than 10 seconds.
2. Let go of the buttons.

Let me know the outcome. 

[Glenn1226]

Hi. Thanks for that tip. But unfortunately no joy. Still no green lights.

Sent from my iPhone

[AlejandraFitbit]

Thanks for the information @Glenn1226, since the troubleshoot provided didn't work, I recommend keeping an eye on your inbox for further assistance.

See you around. 

[Glenn1226]

Thank you. I will.

Sent from my iPhone

[Tommy_Hiebert]

Green lights not working hence HR monitor isn’t either.  Have tried reset with left button and lower right button.  Have looked in profile and HR is on.  Other tips to restore HR monitor?

[AlejandraFitbit]

Hey there @Tommy_Hiebert, welcome to the Forums.

Thanks for troubleshooting this by yourself. Since the steps you tried didn't work, as recommended to our previous friend, please keep an eye on your inbox for further assistance.

Catch you later. 

[Rich_Laue]

@Tommy_Hiebert have you tried turning the heart rate off through the Blaze settings, restart the tracker, then tried both on and auto with the heart rate? 

[Tommy_Hiebert]

None of that works.  Still no HR display.

[CoachPerry21]

Only one light is working on the back. I did all the troubleshooting but still only one light. please send further directions.

[Rich_Laue]

Hello @CoachPerry21 part of the troubleshooting steps is to contact support. Link may also be found in the top right corner and under help, link to help found below or in the Fitbit app. 

There is only a few suggestions that can be given. 

- A two button restart

- Do a complete shutdown through the settings menu on the Blaze, then power up. 

- Add the Blaze to the users account as a replacement device. 

If the above steps fail then the best option is to contact support. 

[Moozey]

I have also tried all of the above but still no green light.  I have changed the heartbeat setting which has always been on auto to on, it now gives me 70 instead of the -- but no light and no change to 70, it never fluctuates, which I am assuming is because the green light isn't working 😞

Thank you for any advice you can supply.

[Olsosara]

My fitbit blaze is fully charged but when i take it out of the Charger to put back on the wristband it doesnt turn on. I have tried restarting but nothing happens. Please help

[Moozey]

Contact Fitbit support, they will ask you to complete a few tests and if it is the same problem I had, they will just replace it, no question. Very very simple process. Good luck