The latest update broke my fitbit

[tightfit75071]

My fitbit was working fine before this latest update came out.  I am not sure what they were trying to do but now its not connecting.  Any suggestions? Or should I just buy another one? I have the fitbit Blaze.

[Ryantos]

I have the exact same issue. everything except the alarms sync. Have completely removed fitbit from my account, restarted my phone and fitbit multiple times. I have re-paired it. I have the S7 edge

[Bert69]

Blaze stopped syncing, with error in sync and or unable to reach fitbit.com message on both android phone and Windows pc. Also doubles stairs if it counts them at all. Crazy this started yesterday and I have the latest update 308.... fix the Droid stuff now that it's seems happy

[DenFitster]

My Blaze also stopped working correctly sometime about a week ago. The app gives me a sync error, and it won't sync my steps, but it sporadically shows alerts, vibrates, and shows heart rate. It seems like a problem with the app. I have tried shutting down and restarting both my Blaze and phone multiple times, but the sporadic behavior remains.

[muppetman]

I also see this.

Lots of double stair counts, sync errors, it's also very unreliable now when in Exercise mode, constantly disconnecting and logging very odd GPS data.

This has only happened with the most recent (2.42) update.

Looking forward to a fix.

[Swiss_hooper]

I tried each of your suggestions and my phone still won't sync correctly. Do you know anything else I can try? I have a Blaze with the latest updated software on android. 

[muppetman]

I logged a ticket with Fitbit. I suggest you do the same.

In the meantime, you can still sync using the cradle plugged into your PC (if you have these things)

[Bert69]

Samsung Galaxy S6 Edge - Android 6.0.1
Fitbit Blaze - Firmware 178.301.8
Android Fitbit App Version - 2.42

I have tried the below numerous times and variations in the order to resolve the issue with no luck:

- Shutdown and restarted the Blaze
- Hard reset (le-ft and bottom right buttons)
- Restarted Android App
- Restarted the phone
- Tried to force stop the Android App, it never shuts down just ignores the Force shutdown
- Deleted all Data and logged back into the Android App
- Uninstalled and Re-Installed the Android App
- Deleted Blaze from my Windows 10 PC Bluetooth list (NOT RECOMMENDED as thePC no longer sees the Blaze as a device after numerous attempts
- Unpaired and re-paired the blaze on the phone
- Switched to the old fitbit app User Interface

The clock is off by 5 minutes on the Blaze now, the sync is sketchy if at all with both error in sync please try again and the unable to reach fitbit.com to sync, stairs are doubled or 1.5 or some other number it apparently just makes up.  

[AlejandraFitbit]

Hello all, I hope you are doing fine. 

I would like to know if you keep having problems syncing your trackers? If you do and haven't tried this already, I recommend following the instructions provided in the Having trouble syncing? post. After these steps your trackers should sync properly.

Catch you later. 

[muppetman]

I logged a case with Fitbit and apparently they're aware of the fault.

But that was after a back and forth email exchange with them where they

a) Blamed the Tracker and suggested I RMA it. (Tracker is fine)

b) Told me the same as AlejandraFitbit, to "just follow these steps"

c) Tried to tell me my Nexus 6 wasn't a supported Android device.

Finally they said it was a known issue, but I feel they probably told me that just to make me go away.

I certainly won't go out of my way to try and report issues to them again - they treated me like I was a 3yo.

I'm also a bit annoyed they can't/won't remove the "75 floors and 100 floors" in a day badges that I only earned due to this bug.

[AlejandraFitbit · Accepted solution]

Thanks for the information @muppetman. Are you still having syncing inconveniences, or are you receiving an error at the moment of syncing? Have you tried with a computer or a different device? If you haven't, I recommend trying to sync from another device.

Now about the floors, you can negate that information by manually logging the activity "Driving" from a computer by doing the following:

1. Go to the Activities page by clicking Log at the top of your dashboard, then click Activities. 
2. Under Log Activities, click a common activity or search for your activity in the search box. 
3. Select your activity from the search results. If the activity is not in our system, you have the option to create your own activity by clicking the Create custom activity text that will appear below the search field. 
4. Enter the duration, distance (if applicable), and start time of your activity. You have the option to manually enter the number of calories burned here if you'd like to. 
5. Click Log Activity. Your activity will now be visible and editable in the Logged Activities area. 

Unfortunately, the badge you earned for this can't be deleted.

Catch you later. 

[Boymom2016]

I'm also having a hard time syncing. The last sync was Friday at noon. I've tried resetting my tracker (blaze) multiple times and tried shutting it down. I've force quit my Fitbit app and tried shutting off my phone (iPhone 6). It still won't sync. I've recently updated my phone and app thinking it would resolve my problem of not seeing texts on the tracker. Now the thing won't sync at all. I can see all my data on the tracker but still very frustrating. 

[muppetman]

Thank you for your reply.

The latest version of the Android App has fixed all the syncing issues.

I'm a bit annoyed about the badge, but I went out and properly earned one of them the other day, I'll do the same for the 100 floors soon enough.

Thanks for ongoing support.

Tim

[metalgod88]

Just an update, I let my watch's batter die completely and left it there for two weeks. I charged it to a full bettery, turned bluetooth back on (blaze classic) and opened the fitbit app. Syncing started working again, so the watch is back to normal. I'm not sure why a watch restart didn't work, but this seemed to fix my issue. Hope it helps other people.

[Brokebit]

I was following the fitbit app recommendation that I update my HR.  My fitbit froze mid update and now just displays an update bar with an exclamation mark. It won't do anything!   I have restarted it and reloaded my apple fitbit app.  Your update broke my fitbit!  I have not tried a factory reset.  I saw that on one of the forums.

What can you do?

[StephanieNoel88]

Hi. 

I tried updating my Fitbit HR and the error message popped up. Now my tracker looks shows a half loaded bar instead of steps. 

In an attempt to fix it I chose “forget device” from my phone and the app. Now the Fitbit is still stuck looking like this and nothing seems to help. I even tried rebooting the Fitbit. 

[deeman513]

I am having the same issue on my charge HR and my wife's any solutions?

[PipsAhoy]

I'm having the same problems. Again. It seems after evert update to the App or firmware there is a plethora of problems that never get acknowledged but then are quietly fixed a week or so later with another update.

Except this time, it's just not connecting whatsoever, the only sync I can get to occur is if I unpair the Blaze, repair it and then it forces a sync. I don't really fancy doing that several times a day and it renders any activity tracking completely useless.

I wouldn't be that annoyed if this wasn't a constant problem with the Blaze. I've had it for not even a year and I honestly think I've spent more time troubleshooting the **ahem** thing than actually using it.

I've tried everything in this thread to get it to reconnect. I've tried all the on/off suggestions, all of the uninstall/reinstall, I've tried different devices and even some really deep dive troubleshooting and it's just not working.

Only option I can think of is to try and get a replacement under warranty but I don't think that will help, it seems to be that FitBit just don't test their updates before making them live.

Is it possible to just get a refund? I'm really out of patience here. Why would I want a product that only works 50% of the time?

[PipsAhoy]

Unfortunately that about sums up my experience with FitBit support as well. They know that there are bugs, they just don't test things properly before making them live. The end result is that the forums get clogged with these issues that should never have been issues, and the "support" team gives nothing answers until you go away.

Then an update a few days later will fix the problem and FitBit just pretend that there never was one.

Currently saving for a Garmin. Nobody I know who has one has ever had an issue with them and their support seems actually helpful. Dunno about everyone else here but I actively recommend my friends don't go anywhere near FitBit, I've had nothing but problems since day one.

[deeman513]

Unconnect the fit bit and reconnect to app

Sent from my iPhone

[PipsAhoy]

Have done that here. Currently that's actually the only way to get a single sync out of it. Once that's done it won't sync again until I unpair it and repair it through the app. Not really a good long term solution to have to unpair and repair every time you want to run a sync, also renders connected GPS unusable.