The latest update broke my fitbit

[tightfit75071]

My fitbit was working fine before this latest update came out.  I am not sure what they were trying to do but now its not connecting.  Any suggestions? Or should I just buy another one? I have the fitbit Blaze.

[MichelleHouston]

Mine is not syncing either,looks like fitbit is having issues . I have charge hr 

[AMP419]

I'm having the problem. My Charge HR is not syncing to my computer nor my Droid.

[Lula01]

Mine stopped Syncing as well. I have a Charge HR. 

[FerdinandFitbit]

Hi there guys! Thank you so much for bringing this up and letting us know!

Have you tried by any chance to restart your trackers? You can do this by pressing and holding the left and lower right buttons for 10-12 seconds until the tracker reboots, this is for the ones that hava a Blaze and for the ones that have a Charge HR, just put it to charge and while it's charging, press the button for 10-12 seconds and this will reboot the tracker.

After that, try to get it to sync and see how it goes. You can also force quit the Fitbit app and open it again and see if this makes any difference.

Let me know how it goes!

[AMP419]

Yes, tried uninstalling, reinstalling apps on both Macbook and phone. Tried resetting tracker and still doesn't sync. I've tried literally everything and still nothing.

[Rich_Laue]

Hello @AMP419 I'm not sure what everything is.

First move the phone at least 30-40 feet away from the MAC, if you want to sync through the MAC, or turn the phones BT off.

I suggest shutting off both the phone and the tracker then start them up, not just a software restart.. On the tracker go to settings and scroll to the bottom, choose shutdown. 

Now in the phone go to the Bluetooth settings screen and remove the tracker from there. 

Do not remove the tracker from the app.

Now try a sync, or try after each step if you want.

[MichelleHouston]

Thanks for your help !  I was able to restart my fitbit when i got home from work and it seems to be fine now. I lost my day of steps but I'm OK with that. 

Thanks again!  

Michelle 

[FerdinandFitbit]

Hi @MichelleHouston. Thanks for getting back and I'm happy to hear that restarting your tracker worked for you! Thank you so much also @Rich_Laue for the recommendations!

@AMP419, you could try setting up your tracker as a new device. For this, go to the Account section at the bottom right corner on the Fitbit app and select the option that says "Set up a new device". Follow the on-screen instructions and once you're done, your tracker should be syncing without a problem.

Let us know how it goes!

[tightfit75071]

Yes, I have tried both of those methods to restart my fitbit. I even removed the app and uploaded it again.  Its almost as if the bluetooth is not working anymore but the app can't find it. Any other suggestions?

[FerdinandFitbit]

Thanks for getting back @tightfit75071!

Do you receive any error message when trying to set up your tracker as a new device? If so, is there a chance you can share a screenshot of it?

I'll be looking forward for your reply!

[gloh]

I also am having trouble getting my blaze to sync. I have tried resetting the tracker, I have tried restarting my phone and nothing has worked. What is crazy about it though is that it won't sync my steps or the correct time and date, but all the notifications from my phone go to the blaze. Not sure what is causing this but a watch that tells me the wrong time and date and won't keep track of my steps is useless to me. 

[metalgod88]

I'm also having the same issue. I didn't realize that my blaze wasn't syncing properly until I started having issues with my alarms as I use them to wake up in the morning. They hadn't been working the last few days. 

So, in the fitbit app, it fails every time I try to sync with my watch. I have tried the below to resolve the issue:

• Restarted the Blaze and the app
• Shutdown the Blaze and Restarted the phone
• Unpaired and re-paired the blaze
• Unistalled and re-installed the fitbit app
• Switched to the old fitbit app UI
• Removed the Blaze from the devices list in the app and set it up again. (Had to enter in 3 different randomly generated numbers in the app before it would complete set up)

I know that the Blaze is paired with my phone correctly and works because I can still use it to skip/pause music on spotify and increase/decrease the volume on the my phone. I also know that the vibration works because when hit the start/stop button for the stopwatch, I get a vibration.

I seriously have no idea what else I could possibly do to resolve the issue. I'm unable to make any changes to the clock face or alarms and do not recieve notifications. Furthermore, the time displayed on the watch is incorrect. 

Below are the technical specs:

• Phone: Samsung Galaxy S5
• Device: Fitbit Blaze
• Firmware Version: 17.8.301.8
• Fibit App Version: 2.42
• App Permissions: Contacts, Location, Phone, SMS

My gut tells me its most likely the app having issues as the paring of the device works fine, but I would like this to be confirmed.

[JaySal]

I am having the same issue with my fitbit blaze. The fitbit says the wrong time and date and will not count my steps but I am getting all of my notifications through it so I know it is connected to my phone.

[Rich_Laue]

@metalgod88 in your step of unpair and paired again, what do you mean?

Unpairing can only be done through the Bluetooth settings screen. Pairing can only be done through a successful sync, the Fitbit app does the pairing.

My thought is to restart or shutdown (Hard restart) the Blaze

Remive the trackerbftom the phones Bluetooth

Do a Shutdown of the the phone

Now try a sync, if your sure the tracker is connected to your account.

Havingmusic control working probably means that the Blaze Classic is paired, and has Nothingbto do with the Blaze Bluetooth LE thats used for syncing

@JaySal i would also follow this advice.

[SunsetRunner]

I have the same phone and problem.

[SunsetRunner]

I can't sync and my phone is saying the Blaze is rejecting it.

[Exercise_Jeff]

this is my first time comment ever, hopefully in the right spot.

Same problem here,

The Blaze won't sync to the correct date, any exercise updates to the day it's stuck on (yesterday 10/02/17).

Sometimes when trying to sync it comes up with "Sync error, please try again".

It seems all the issues come from the blaze, that's not up to date so the app and the online dash board reflect this. my phone is the HTC desire 510 and has never had a problem before.

[Rich_Laue]

@SunsetRunner when you get the reject error, what are you exactly trying to do?

@Exercise_Jeff, in your app,  tap the account found in the lower right, niw tap the Bkaze, and tap it again. Next t9 the pucyurevof tge Blaze it will tell you when the last time you synced was. What us it? To me it sounds like a sync problem. Check my post out above at https://community.fitbit.com/t5/Blaze/The-latest-update-broke-my-fitbit/m-p/1813632/highlight/true#M46193

Thus would also be for the others whi say they can't sync.

[BeerPimp]

I am also having issues with sync on my Galaxy S6 with my blaze.   It's connecting to the phone with the connection icon in the app turning green.  It is syncing my floors and steps and excercises.  However, it is not updating the time and it is not syncing alarms.  On my alarms page I have an alarm I have added and it is saying "Waiting to sync".  The alarm does not show up on the blaze.  I have tried all the suggestions for getting it to sync correctly.  I have tried rebooting the blaze.  I have removed it from the app and added it back.  I have tried reinstalling the app.  If I try to manually sync it syncs some stuff like steps and floors then says "Sync error , please try again".