Thermostat symbol in my Blaze

[Vikibalu]

Hi all,

I could not use my Blaze as a symbol like thermostat is being displayed. Request to please advise urgently.

Regards,

Viki

[WendyB]

Try a restart. Do it at least 3 times.

Restart
http://help.fitbit.com/articles/en_US/Help_article/1186/?q=restart&l=en_US&fs=Search&pn=1

[Vikibalu]

I tried it, but it didn't work. I could not restart. Pls help

Regards
Vignesh Balachandran

Moderator edit: removed personal info

[WendyB]

Then  please contact support

Use help link at top of forum

[Vikibalu]

Thank you. 

[AlejandraFitbit]

Great to see new faces @Vikibalu, welcome and @WendyB thanks for stopping by.

I appreciate the efforts in trying to fix the issue you were experiencing with your Blaze and would like to know if you followed our friend's recommendation and contacted our support team, have they offer a solution?

Hope to hear from you soon. 

[Vikibalu]

Hi Alejandra

Yes I tried contacting them and they have asked a pic of the display. I have also shared to the support team. 

Looking forward for a positive reply. Jus wanted to know if at all problem persists and could not be solved will I be given a replacement.. my product is covered in warranty hence asking.

[Jekiaxemanuel]

Good day. My blaze is 3mos old when that sign ( thermostat )came out. It will appear after 3-5min when charging. Fitbit act right away when I raised my concern via Fitbit support and had it replaced immediately. Now I'm enjoying it again

[AlejandraFitbit]

Thanks for the update @Vikibalu and for stopping by @Jekiaxemanuel.

It's great to hear that you are already working with our support team. Regarding your inquiry about a replacement, I recommend taking a look at our warranty policy and wait for our team reply, I know they will provide you with a solution as the one that our friend received.

Let me know if you need anything else.