06-30-2016 17:27
06-30-2016 17:27
Best Answer06-30-2016 20:46
Platinum Fitbit Product Experts share support knowledge on the forums and advocate for the betterment of Fitbit products and services. Learn more
06-30-2016 20:46
Ok @WontUpdateOrSyn lets try and figure this out.
When you mention it dies, does it just stop responding with a dead display even though you know the battery is good?
When it comes to syncing, is your phone on the compatable list, and have you restarted the phone yet?
07-01-2016 01:59
Fitbit Product Experts Alumni are retired members of the Fitbit Product Expert Program. Learn more
07-01-2016 01:59
If it is showing signs of life but just not syncing then as well as restarting your phone you could also try restarting your Blaze using this procedure:
https://help.fitbit.com/articles/en_US/Help_article/1186/
07-01-2016 03:49
07-01-2016 03:49
Best Answer07-02-2016 05:16
Community Moderator Alumni are previous members of the Moderation Team, which ensures conversations are friendly, factual, and on-topic. Moderators are here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
07-02-2016 05:16
Hello @WontUpdateOrSyn it's great to have you here! 🙂 if you already troubleshoot as suggested by @SteveH and @Rich_Laue and your Blaze is not syncing please reach out to our support team for assistance.
Let me know how it goes!
It is health that is real wealth and not pieces of silver and gold! Share your story!
Best Answer