Touch screen doesn't swipe and can't restart

[davenport_r]

Suddenly my Blaze touch screen won't swipe - it's stuck on the watch face and showing calories; I can't get it to show heart rate, stairs, etc., or move beyond the watch face.  Pressing/holding left and bottom right buttons to restart does nothing.

[DavideFitbit]

Hello @davenport_r, it's good to see you around in the Community.  

Thank you for sharing this information about the touchscreen feature of your device that it's not working properly and confirming that you already tried to restart the device. I've gone ahead and sent your information to the Customer Support team for further assistance, so you should be getting a reply soon.

Let me know about the outcome. 

[OctaviaC11]

My screen isn't responding to touch nor does the buttons work. I tried placing it on the charger but the screen doesn't display the battery symbol indicating that it's charging. The only thing that is working is the clock and when I move my wrist, the face it lights up. I can't even get my phone to connect to my watch.

[nae0530]

Mine is doing this as well except that it is a dark screen. Can't reset, can't see anything.

[DavideFitbit]

Welcome to the Community @OctaviaC11, thank you for your reply and confirming that you already tried all the suggested steps.  

I've sent your information to the Customer Support team for further assistance as well, so you should be getting a reply soon. 

Thank you for sharing this information @nae0530, I've sent your information to the Customer Support team for further assistance with this, but was informed that you already have a case created or that you already got in touch with them. Keep an eye on your inbox. 

Let me know about te outcome. 

[SunsetRunner]

My Blaze is stuck on steps and heartrate. It will not swipe left or right. I have tried to reset by holding down the right bottom button but nothing changes. It's just stuck. 

[DavideFitbit]

Hello @SunsetRunner, welcome to the Fitbit Community. 

Thank you for providing all this information about your display not allowing you to swipe right or left and for sharing the steps that you already tried. 

I've gone ahead and sent your information to the Customer Support team for further assistance, so you should be getting a reply soon. Keep an eye on your inbox. 

Let me know about te outcome. 

[SunsetRunner]

I deleted my Fitbit app then started everything up again, fingers crossed
my Blaze is working now. My biggest complaint now is receiving text
messages . I get a message say I have a new message but , no name or
content of message. It used to tell me who was sending it and what the
message said. If you can help me with this problem I would very much
appreciate it. Thank you

[DavideFitbit]

Hello @SunsetRunner, thank you for your reply and for sharing this information about the text notifications that are not showing you the sender's name or the content of the text. 

The team of developers is already aware of this behavior and they're working to find a solution, in the meantime, please try to disable the notifications completely and set them up again, then check if you continue to experience the same difficulty. 

Let me know if you have further questions.