Hello @juliecarver, it's good to see you around in the forums for the first time. I'm sorry to see that you've been having trouble with the display of the Blaze not working properly.
Thank you for confirming that you already tried the standard restart procedure described here. I've sent your information to the customer support team for further assistance with this, but was informed that you already have a case created or that you already got in touch with them.
Keep me posted on the outcome.
Davide | Italian and English Community Moderator, Fitbit
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