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Touchscreen doesnt respond

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‎04-18-2016 11:09

‎04-18-2016 11:09

Hi just opened My brand new Fitbit and installed it. Have been restarted IT several times but doesnt work! The touchscreen doesnt respond at all but the rest seems to work.
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‎04-19-2016 05:22

‎04-19-2016 05:22

Hi there @Train2gain. Welcome to the Fitbit Community!

 

I'm sorry to hear that your Blaze isn't working as it should. If you have already tried to restart it several times and the screen just won't respond when you swipe your finger to the sides to go to a different screen, I'd recommend either taking it back to the store where you purchased it for a replacement or if you purchased the tracker through fitbit.com to get in touch with the Support Team who will be very happy to help you get back on track.

 

Hope you're all set soon. Let me know if you need any more help! 🙂

Ferdin | Community Moderator, Fitbit

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View best answer in original post

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2 REPLIES 2

‎04-19-2016 05:22

‎04-19-2016 05:22

Hi there @Train2gain. Welcome to the Fitbit Community!

 

I'm sorry to hear that your Blaze isn't working as it should. If you have already tried to restart it several times and the screen just won't respond when you swipe your finger to the sides to go to a different screen, I'd recommend either taking it back to the store where you purchased it for a replacement or if you purchased the tracker through fitbit.com to get in touch with the Support Team who will be very happy to help you get back on track.

 

Hope you're all set soon. Let me know if you need any more help! 🙂

Ferdin | Community Moderator, Fitbit

Help others by giving votes and marking helpful solutions as Accepted

Best Answer

‎04-19-2016 05:45

In response to FerdinandFitbit

‎04-19-2016 05:45

http://help.fitbit.com/articles/en_US/Help_article/How-do-I-restart-my-tracker/

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