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Tracker is stucked in 'fitbit.com/setup' screen

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‎12-17-2016 08:03 - last edited on ‎12-07-2018 20:08 by Moderator Alum

‎12-17-2016 08:03 - last edited on ‎12-07-2018 20:08 by Moderator Alum

 

The tracker is stucked in 'fitbit.com/setup' screen and attempted to restart it is faillling. 

I have installed the fitbit app on my android phone and on the dashboard it prompts ' Update Tracket Software'. 

The fit bit app doesnt not able to synch with the tracker ( althought its connected via bluetooth). 

Please advice on how can i fix this mess . 

 

Regards,

Justin

 

 

Moderator edit: format

 

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2 REPLIES 2

‎12-18-2016 12:06

‎12-18-2016 12:06

 

Hello @justino and welcome to the community. Sorry to hear that you're having issues with your blaze.

Please try forcing restart on your blaze by doing the following:

 

1. Press and hold the Back and Select buttons (left and bottom right) until you see the Fitbit icon on the screen. This should take less than 10 seconds.

2. Let go of the buttons.

 

Please let us know if this fixes your issue

Nick | Washington

Surge, Blaze, Flex 2, Alta HR: - iPhone 7, Windows 8/10, Macbook Pro

Please mark posts as solved if you got the answers you needed, or visit the Fitbit help site for further assistance and information.

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‎12-18-2016 17:00

‎12-18-2016 17:00

1. Forget device from bluetooth

2. Delete device from Fitbit app (devices>blaze>trashcan)

3. Restart with the instructions they provided above

4. Set it back up

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